Content Strategist

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About the job
The Red Hat Engineering team is looking for a Content Strategist to join us. In this role, you will lead the creation and implementation of a comprehensive strategy, define content deliverables to support key business objectives, and review high-level development scoping information to determine initial resource requirements. You'll play a critical role in making our offering documentation a differentiator. You will work with the functional program, content services teams, and customer experience groups to ensure that work commitments are aligned with program priorities and balanced against resource capacity. The preferred location for this role is in the Raleigh, NC or Westford, MA area. We are open to remote work for this role. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

  • Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and influencing capabilities
  • Review high-level development scoping information and determine initial resource requirements to support initiatives
  • Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communication
  • Demonstrate complex problem-solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
  • Develop, publish, and get approval for a content strategy plan of record from stakeholders and the documentation team members; prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts
  • Understand the impact of content decisions and strategy, not just within customer content services but also in areas across Red Hat, like support delivery
  • Curate content for display on the product page in the Red Hat website for each product release
  • Serve as a single point of contact (POC) for stakeholders, provide approvals to program management teams, report status and negotiate changes to deliverables and schedules, and communicate and get buy-in for the content plan to all relevant stakeholders
  • Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist
  • Report on project and program health and clearly communicate to stakeholders, leaders, and content teams


What you will bring

  • Experience with the software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
  • Demonstrated experience with agile and rapid iteration releases
  • Experience working with diverse sets of stakeholders to solve complex problems
  • Familiarity with modular documentation and information architecture
  • Ability to inspire others
  • Demonstrated success taking accountability for project delivery and completion


About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!


Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

More Information on Red Hat
Red Hat operates in the Automation industry. The company is located in Raleigh, NC, Ann Arbor, MI, Atlanta, GA, Austin, TX, Boston, MA, Washington, DC, Charleston, SC, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Durham, NC, Los Angeles, CA, Minneapolis, MN, New York, NY, Richmond, VA, St. Louis, MO, Sunnyvale, CA, McLean, VA and Westford, MA. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Flexible work schedule. To see all 13 open jobs at Red Hat, click here.
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Candidate Location Eligibility:
Raleigh-Durham, NC

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