CaptivateIQ, the agile commission solution, enables companies to consistently align revenue teams with evolving business goals. 

Combining flexibility with ease of use, CaptivateIQ offers the ability to build any commission plan, save time in payout processing, and motivate sales reps to achieve revenue targets through real-time visibility.

We’ve grown over 3x by all measures in the past year – including revenue, customers, and employees – and we’re searching for more great folks such as yourself to help us transform the world of commission management.

About the role

CaptivateIQ prides itself on its ability to model even the most complex and unique of our clients’ compensation plans. This includes enabling our customers to understand how to model their data and use our tool in the best possible way.

We are looking for a senior technical writer that is skilled at presenting complex technical information clearly and is passionate about helping customers learn and do more with technical products. Ideally, you have both a technical background that enables easy interaction with engineers and a demonstrated ability to deliver high-quality technical documentation. You will create technical articles and diagrams that will help our customers understand, plan, build, and manage their commissions. You are customer-obsessed, data driven, and comfortable with ambiguity. The ideal candidate will have experience writing for both technical and non-technical audiences on topics such as data modeling and database design.

Responsibilities:

• Write articles and end-to-end how-to guidance that helps our customers use CaptivateIQ
• Become a product expert by working hands-on with the CaptivateIQ application
• Collaborate with the engineering, product, customer experience, marketing and key business users to produce high-quality product documentation
• Dive into content data, customer feedback, and other signals to deeply understand customers and the business to inform strategy and day-to-day improvements
• Develop style guides to create clear and concise information to provide to our customers
• Develop mechanisms to ensure accuracy of content
• Partner with the broader education team on writing scripts, use cases, outlining curriculum
• Help define documentation projects and determine priorities
• Experiments and innovates to improve the user experience and documentation standards

Requirements:

• 5+ years of experience as a technical writer in a relevant field
• Demonstrated ability to present complex technical information clearly, for a technical and non-technical audience
• Experience planning and delivering customer-focused documentation
• Strong problem-solving skills and demonstrated ability to collaborate across teams
• Data-driven approach to content planning and outcomes
• Ability to triage and root cause issues
• Confidence and comfort operating in a highly ambiguous, iterative environment
• Portfolio of writing samples for review

Bonus Points:

• Experience in data modeling and/or commissions software
• Interest or experience in learning science, training, and instructional design principles

Benefits:

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• Annual stipends for professional development, work from home to decorate your home office, and a caretaker stipend to make sure our parent colleagues are being supported
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talents

Notice for Prospective Candidates:

• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details, and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

#BI-REMOTE