Squarespace
We build products that help entrepreneurs stand out and succeed.
Hybrid

Senior Technical Writer, Engineering

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Technical Writer - Engineering (New York, NY)

At Squarespace, we enable millions to build a brand and transact with their customers online. That means delivering impactful, reliable software products to our customers. As a member of our small and rapidly growing Technical Writing team, you'll have the opportunity to influence how we work and to make a significant, recognizable contribution by maximizing engineer efficiency.

We're looking for a senior technical writer to initiate and drive several internal technical documentation projects. This role reports to the Technical Writing Manager in Engineering. Responsible for the technology that powers all Squarespace products, the Squarespace Engineering team is comprised of some of the most talented individuals in the industry. From our content management system to our mobile apps, our engineers are constantly developing creative solutions to help customers establish beautiful digital identities.

All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees. While many of our engineers are based in NYC, we have teams that accommodate fully remote work. Please select which state you hope to reside in via the dropdown with our approved locations below.

In this role you'll

  • Create clear, accurate, consumable technical content for a software engineering audience
  • Coach engineers and teams on documentation workflows and technical writing best practices
  • Recommend improvements to documentation practices and standards
  • Partner with engineers and perform individual research to learn new technologies and inform your work
  • In the first three months, you’ll:
    • Build a confident and comfortable relationship with engineers and leaders
    • Begin owning 1-2 cross-team documentation projects, contributing content, and identifying future deliverables
    • Begin crafting your career development plan with your manager

What we're looking for

  • Demonstrated experience (5+ years) writing and delivering exemplary technical documentation for engineering audiences; projects include high level of complexity and broad scale
  • Excellent written and verbal communication skills in English
  • Experience documenting data systems; experience with the following is a plus:
    • Front-end development languages and frameworks
    • Google Cloud Platform, AWS, or Azure
    • Creating tutorial videos; instructional design
  • Familiarity with docs-as-code philosophy and tools including GitHub, static site generators, and lightweight markup languages (Markdown, AsciiDoc, or reStructuredText)
  • Ability to learn technical concepts and software products quickly
  • Ability to explain complex ideas in logical steps, as appropriate to the audience
  • Outcome-focused thinking with the ability to foster ideas, navigate ambiguity, and work autonomously in a fast-paced environment
  • Effective collaboration with remote and distributed teams
  • Strong commitment to fostering a culture of inclusion, collaboration, and trust

Working as a Technical Writer at Squarespace

Technical writers at Squarespace increase engineer efficiency by communicating expertly through the written word, working collaboratively, being radically candid, and leaving egos at the door. We treat processes and tools not as ends, but as means to reach business goals and empower our customers. We lift each other up and provide equal opportunities for growth.

Technical writers at Squarespace also have the option to contribute to Squarespace culture in ways meaningful to them, for example, joining or leading Employee Resource Groups, planning or attending (currently virtual) team events, and joining game nights.

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free lunch and snacks at all offices
  • Education reimbursement
  • Dog-friendly workplace in New York office
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.


*Thank you to our friends at Awaken for inspiring the structure of this job description.

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What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. Our comprehensive benefits offerings include medical, dental, and vision coverage for employees and their dependent children. We also offer up to 20 weeks of paid family leave (or local equivalent), fertility and adoption benefits, and behavioral health and wellness programs such as Headspace and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

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