Job Description

The Sales & Operations team at Fundbox is responsible for growing the top line revenue and supporting existing clients with various products and services.  Fundbox is poised to double in volume and we’re looking for a Sr. Manager who can develop the documentation framework for the Sales/Ops Organization in addition to converting all of our existing documentation into this framework.  This role will be responsible for standardizing our existing policies and procedures to drive consistency, transparency and unity across groups within Sales & Operations.   

NOTE:  Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants for Sr Manager, Global Content Management who require employer sponsorship for a non-immigrant visa.

In this role, you will:

• Develop the Global Content Management framework for Standard Operating Procedures and Work Instructions
• Oversee framework design, consolidation, re-templating, and refinement of existing policies and procedures, partnering with compliance and business to support policy harmonization and consolidation efforts, and building out the future state policy and procedure governance framework.
• Review existing material and convert it all into the newly formed methodology
• Establish a change control process for updates to SOPs/WIs 
• Partner with Training and QA to determine areas that need documentation to support business processes
• Support regulator and auditor request to review and discuss documentation

You should have:

• At least 10 years’ experience in financial services, Sales & Operations
• Regulatory, Compliance, or supervision experience, preferably in Sales, Operations and Lending
• Passion for writing compliance policies and procedures
• Excellent writing skills; ability to write high-quality policies and procedures in a simple, clear and concise manner
• Critical thinker with strong analytical skills
• Ability to independently analyze, research, and develop policy and procedure documents
• Ability to understand complex problems, and to collaborate and explore alternative solutions.
• Effective decision-making skills, sound judgement, and strong technical aptitude.
• Ability to look at policies as they exist and streamline and simplify them and write them in a way that rounds them out and provides more info for the agents to reference 

About Fundbox:

At Fundbox, we’re on a mission to help give business owners more financial power. Our story began when our CEO and co-founder’s mother encountered cash flow problems when she tried to grow her small business. The challenges she faced inspired our CEO to solve the most important problems for business owners and help them access capital and financial tools. Today, we combine cutting-edge machine learning and data science technologies with outstanding design and top-notch user support that earns rave reviews from our thousands of happy customers. Fundbox has raised over $100 million in capital from leading Silicon Valley investors such as Jeff Bezos, Khosla Ventures, General Catalyst Partners, and Spark Capital. Fundbox has offices in downtown San Francisco; Plano, Texas; and Tel Aviv, Israel.

Diversity and Inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.

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