Senior Experience Designer - Platform (Detroit, MI)

| Detroit, MI
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As a Rocket Companies®' team member, you're empowered to make an impact, employ your entrepreneurial spirit, and build a career customized by you because - At Rocket, You Can.

Our company is at an exciting inflection point - we're on the path to build out and scale an entire platform across multiple businesses, thereby, creating certainty in life's complex moments for our clients. Our team members are change agents who combine strategic decision-making with strong execution in an environment of constantly changing markets and consumer demands.

We are tackling the biggest problems at scale that need solving from innovators like yourself - those seeking to challenge the status quo, dive deeply into technology, solve client issues and leverage our tech platform to deliver distinct, innovative solutions. Not only will you become part of the team reshaping the fintech industry, you will also have opportunities to contribute to our mission, which transcends far beyond the bottom line and into the communities in which we live and work. Join our team and raise the bar for the fintech industry.

Minimum Qualifications
  • Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
  • 5 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
  • 3 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD
  • Demonstrated experience defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadership
  • Demonstrated experience applying the design decision-making process and incorporating data and key findings into designs
  • Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals
  • Foundational understanding of common design heuristics and principles
  • Demonstrated ability to train and mentor Experience Designers

Preferred Qualifications
  • Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
  • Demonstrated experience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement

Job Summary

As a Senior Experience Designer for our One Rocket Platform team, you will deliver superior user experiences to achieve business objectives and successful client outcomes. In this role you will apply UX and UI principles and methodologies to enhance product design through user research and testing. This is an opportunity to mentor peers and assist with defining best practices for the design discipline.

The One Rocket Platform team designs experiences that span multiple lines of business. We place a strong emphasis on creating consistent, innovative experiences for millions of clients and the trusted partners who serve them.

Responsibilities
  • Collaborate with teams to create user-centered product designs, requirements, workflows and strategies
  • Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
  • Conduct user research, including planning, prioritization, feedback collection and action plan creation
  • Translate user needs and business requirements into compelling experiences
  • Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces
  • Create low- and high-fidelity prototypes to communicate design intent
  • Recommend metrics to define, manage and measure design success and prioritize enhancements
  • Develop UI and UX design best practices and templates
  • Mentor and train team members

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. § 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately eighty-four thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
More Information on Quicken Loans
Quicken Loans operates in the Financial Services industry. The company is located in Detroit, MI, Cleveland, OH, Charlotte, NC and Phoenix, AZ. Quicken Loans was founded in 2022. It has 14453 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 78 open jobs at Quicken Loans, click here.
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