Senior Copywriter

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About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

About the Role:

Reporting to the Creative Director, the senior copywriter will be responsible for helping to craft the BentoBox story, and pushing the brand forward through concise and engaging copy. Copywriter will translate broad creative ideas into tight concepts and executions that resonate with restaurant owners, and embody the brand, ensuring all copy remains true to the BentoBox voice and mission of hospitality.

What You’ll Do:

  • Write fresh, compelling copy to support multiple touch points – email, website, advertising, collateral, direct mail, sales enablement, scripts, etc.
  • Adhere to and enforce established brand guidelines
  • Partner with the CD to create campaign ideas and guide concepts through execution 
  • Understand SEO principles and write content that not only drives acquisition, but also introduces the BentoBox brand to new audiences
  • Test and measure effectiveness of copy in driving conversions across various channels
  • Communicate our B2B product value propositions to restaurant owners and prospective customers
  • Compose prospecting campaigns based on various buyer personas, to result in more clicks, opens, replies, and demos
  • Collaborate and iterate with designers to create high-quality creative materials
  • Support Sales and Customer Success teams in ongoing promotions, campaigns, and collateral
  • Assist in the development of internal materials such as employer branding, handbooks, pitch decks, and investor materials
  • Uphold BentoBox’s core mission and contribute to a positive culture and team environment
  • Monitor performance metrics in order to optimize copywriting output and iteration

Experience We’re Looking For:

  • 5-7 years copywriting experience in either an in-house or agency environment
  • Comfort working in a fast-paced, test and learn environment, and the ability to switch between projects seamlessly
  • Bachelor’s degree in marketing, journalism, English, advertising, or related field
  • Ability to write clear, concise, grammatically correct copy and adhere to established brand guide
  • Ability to articulate technical concepts in layman’s terms
  • Attention to detail, especially when editing and proofreading
  • Experience in the hospitality, tech, or B2B industry a plus 
  • Submission of writing samples or portfolio 
  • Ability to self manage and clearly communicate progress and blockers in a project management tool
  • Strong understanding of how copy and creative work together in multi-channel marketing campaigns
  • Respect for good design and a basic understanding of design principles

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

  • Competitive salary
  • Comprehensive benefit plans to suit your unique needs 
  • 401(k) and Employee Stock Purchase Plans
  • Generous time off programs including paid parental leave
  • Holistic wellness program
  • Employee resource groups
  • Professional development, growth and support
  • Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status. 

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

An Insider's view of BentoBox

How would you describe the company’s work-life balance?

BentoBox has been my family for the last few years. I've been able to grow professionally as well as personally with my time at BentoBox -- forever grateful for that perfect work-life balance.

Betsy

Director, Product Management

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

People Partner, GTM

What makes someone successful on your team?

The past four (going on five!) years at BentoBox have shown me what it means to be part of a team that rallies around each other, unified to achieve a collective goal. One team, one dream – getting closer and closer to a full reality with each passing day – to be the technology that elevates every interaction between restaurants and their guests.

Melissa

Senior Manager, Onboarding

What is your vision for the company?

Our vision is to be the technology that elevates every interaction between the restaurant and its guests.

Krystle

CEO

How has your career grown since starting at the company?

I've always been passionate about food and restaurants, and after going to culinary school and working back of the house, I wanted to find a different path within the industry. Joining BentoBox allowed me to learn from some incredibly talented colleagues and mentors to grow my career, supporting hospitality in a new way

Chelsea

Director, Restaurant CS Operations

What are BentoBox Perks + Benefits

BentoBox Benefits Overview

We take a hospitality-first approach to everything we do at BentoBox. For us, that means empowering our employees with the tools they need to take care of their physical, mental and financial wellbeing and of course, take plenty of time off to rest and recharge. We are constantly reevaluating our benefits offerings to ensure we are meeting our employees where they are and enabling them to enjoy their life (and time at BentoBox) to the fullest.

Culture
Volunteer in local community
We love to support of local community through volunteer opportunities - most recently, we volunteered with Soups Up! A non-profit in New York dedicated to addressing food insecurity.
Partners with nonprofits
BentoBox has partnered with nonprofits such as the Food Education Fund, Queer Food Foundation, The Okra Project, and No Kid Hungry.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Employee awards
Remote work program
Certain roles can be performed as Work From Road roles or remote on a case-by-case basis.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have 9 extremely active employee resource groups including the LGBTQ Leadership Council, Black Associate Council, Women's Impact Network, Disability Council and more!
Hiring practices that promote diversity
BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have access to an FSA through BenefitsWallet. Participating in an FSA allows you to pay for certain out-of-pocket expenses with pre-tax dollars.
Disability insurance
Our short-term disability benefit is company sponsored and covers 100% of an employee's annual salary for up to 8 weeks. We also offer basic and buy-up long-term disability plans.
Dental insurance
Vision insurance
Health insurance
Life insurance
All full-time employees are eligible for company-sponsored basic life and basic AD&D insurance with the option to purchase additional coverage.
Pet insurance
Enroll in pet insurance at a discounted rate!
Wellness programs
Team workouts
Mental health benefits
Our Employee Assistance Program gives all associates (or their household members) 5 free counseling sessions, as well as full access to a large library of wellness materials and 24/7 support line.
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Some employees are eligible for equity (role dependant) but all employees are eligible to take part in our Employee Stock Purchase Program.
Employee stock purchase plan
Performance bonus
Some roles are eligible for an annual performance bonus - we are actively working to align our compensation strategy with the industry standard.
Charitable contribution matching
Up to $500 annually!
Child Care & Parental Leave Benefits
Generous parental leave
We offer all new parents up to 12 weeks of fully paid parental leave, as well as returnity support and flexible accommodations.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
We host regular happy hours and events -- both virtual and in-person!
Onsite office parking
Many locations offer onsite parking!
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
$5,250 is available for undergrad, and $10,000 is available for graduate-level programs. In addition, we offer a professional development stipend for certifications, books, online courses, etc.
Lunch and learns
Most recently, we hosted "Back to School Month" where our employees learned Financial Terminology 101, Project Management 101, and Basics of Web Design. We believe in creating lifelong learners!
Promote from within
Mentorship program
Continuing education stipend
BentoBox offers a yearly professional development stipend to help employees with their professional growth.
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

Additional Perks + Benefits

One perk that is unique to BentoBox? Employees can expense their tip at ANY BentoBox restaurant, and with 8000 customers and counting, that's a lot of dough.

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