Senior Consultant, Content Management at Coupa (Reno, NV)

| Reno, NV
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Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

The Senior Consultant Content Management is responsible for assisting clients and colleagues in deployment of standard process for content management, including the preparation, distribution and implementation of electronic catalogs provided by suppliers and customers. The Senior Con-sultant has superior knowledge in the best practices and practical application of Coupa Requisition Line Forms for the procurement of services and configurable items. He/She works independently, has a profound knowledge of the tools and processes of content management and takes ownership of complex customer projects.
People in this role often have eCommerce or product catalog skills. They’ve managed content in eCommerce platforms – products, pricing, descriptions, attachments, tags, etc. for webshops – so they intimately know the data that we deal with every day. All supplier interactions are with companies that have a product catalog and need to reflect that information in Coupa for our clients.

Responsibilities:

  • Establish process and solutions with suppliers and customers to ensure reliable and high quality e-catalog content
  • Execute on a wide variety of data quality improvement efforts
  • Act as the primary point of account for Content Management customers, regularly communicating success metrics and updates on major initiatives
  • Onboarding – of new CCM clients and of new catalog suppliers
  • Customer and supplier interaction and support for complex content topics, including the ability to manage expectations
  • Execute training on system configuration and maintenance for junior team members
  • Documentation of best practices, including in the Content Management Wiki and in regularly scheduled webinars for customers and clients
  • Product – act as the voice of CCM clients, supporting and driving Coupa product strategy through collaboration with Product Management

Requirements:

  • Hard Skills:
  • Excellent software / tool knowledge including Coupa Core Platform, catalog processing sub-system, the Coupa Search function and Requisition Line Forms (including best practices for use of conditional rules). Must be capable of proper use of Excel for catalog input files and be able to provide coaching and training to junior team members. Must be proficient at the use of Salesforce for catalog requests, including the correct use of the Omnichannel function.
  • Excellent communication skills to interact with customers and suppliers, including but not limited to email and verbal
  • Basic project management skills and demonstrated ability to apply these skills for major initiatives for complex clients
  • English Language – Fluent
  • Soft Skills:
  • Demonstration of the Coupa Core Values in every aspect of their work with customers, suppliers and colleagues.
  • Dedicated, team-oriented individual and customer oriented
  • Methodical – orderly or systematic in thought and behavior
  • Analytical - ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Ability to articulate recommendations and rationale to customers and suppliers of all levels, from executive to clerk
  • Proactive – ability to recognize problems before they occur and take/recommend action to avoid problems. Ability to identify service improvement opportunities and collaborate to put these in place
  • Calm and steady in the face of serious issues and able to take charge and lead teams to positive outcomes
  • Persistent – capability to work on a repetitive task for a long period of time without compromising quality
  • Able to consult with senior customer personnel, demonstrate knowledge and experience and become a trusted advisor
  • Handling of stressful working tasks and customer escalations
  • Advanced time management skills
  • Advocate for data quality with sharp attention to detail
  • Nice to have:
  • Experience with other procurement platforms and ERPs
  • Multi-lingual

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

More Information on Coupa
Coupa operates in the Cloud industry. The company is located in San Mateo, CA and Reno, NV. Coupa was founded in 2006. It has 2472 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 188 open jobs at Coupa, click here.
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