Position: Product Content Developer

Business Unit: Crane Payment Innovations

Location: Malvern, PA

Product Content Developer

Crane Payment Innovations is the leader in world-class automated payment solutions. We partner with businesses to provide payment experiences that set new and innovative standards for consumer convenience, security, and reliability. We are excited to explore new ways every day to improve how millions of people across the globe can make their payments in a way that fits with their lives. Our global engineers develop products and deliver innovative solutions in currency validation technologies, cash management systems, digital payment technologies, mobile and enterprise applications, security, and digital advertising. We offer a range of devices for bill and coin validation, cash recycling and dispensing systems, IoT applications for our enterprise-level connected products and services, and software applications to integrate sensory hardware to machines and networks.

At CPI, you will become a valuable part of an inclusive culture of collaboration and innovation with the support of over 2,000 associates working in one of our 15 offices across the world. If you want to have a hands-on global impact on payment solutions, we want you to join our team as a Product Software Content Developer. This is a full-time position based in our office in Malvern, PA located just outside of Philadelphia, PA.

Primary Function:

A Product Content Developer should clearly understand the objectives of the organization, their target audience, and must develop simple, easy-to-understand, user friendly product, technical and educational content. The content should be informative and engaging and should enable readers to get their information promptly and efficiently. In addition to creating the final content, the Product Content Developer will focus on maintaining a consistent instructional design process across products. They are expected to collaborate with stakeholders across the organization to create content that supports business initiatives.

Responsibilities and Duties

• Responsible to drive the product content and documentation platform for enterprise SaaS platform, mobile applications and hardware.
• Responsible for the creation, development, and editing of content for various activities related to informing and educating internal and external constituents
• Project manage the content needs for specific products and services and ensure all deliverables are on time throughout the software development lifecycle
• Responsible for creating original content for online help, release content, training tutorials and videos, product knowledgebase, and API documentation based on the requirements outlined by the Product Manager
• Edit and proofread all content prior to posting
• Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing

• Use appropriate content format and delivery methods to best educate external and internal customers - written documentation, eLearning modules, user guides, etc.
• Monitor customers' feedback, product goals and pain points to continually improve content

• Be a champion for change; always pushing iterative improvement

• Design online, instructor-led, and blended training materials for individual courses and comprehensive curricula; includes writing agendas, objectives, video scripting, activities, and assessments
• Copy/edit existing training material when needed and adapt instructional materials for various formats

Qualifications and Experience

• BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
• Minimum of 5 years' experience writing software documentation for B2B web and mobile applications
• Minimum of 2 years' experience with SaaS
• Experience with WordPress, Adobe tools, HTML, desktop publishing tools and with content management systems and/or online help tools
• Experience with Cascading Style Sheets (CSS) preferred
• Experience documenting technical components and application-device functionality preferred
• Experience working closely with engineering and product management teams as part of the software development process
• Excellent Microsoft Word, PowerPoint, and Excel skills a must
• Must be able to provide writing samples and other media development

Competencies

• Ability to multi-task, collaborate, project manage documentation effort, and adhere to internal processes and standards for quality and style.
• Strong technical writing skills with experience writing content for several communications and training methods, mediums, and for varied audiences. Must be able to create coherent, concise documents from large volumes of technical information, and have strong editorial skills.
• Excellent organizational and analytical skills with strong attention to detail as well as exceptional interpersonal skills and the ability to form strong relationships with all levels of corporate and field organizations.
• Flexible and able to manage responsibilities in a fast-paced, growth-oriented, and time-critical environment.

We offer

• Competitive salaries
• Paid time off
• Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• Onsite gym
• 401K with Company contribution
• Discounts for childcare
• Community involvement
• Opportunities to travel and work at our global sites

Be a part of Crane Payment Innovations and Crane Co.

CPI is a part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane Co provides products and solutions to customers in four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.