Producer, Creative Operations at ChowNow

| Los Angeles, CA + 1 more | Remote
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Are you looking for an opportunity to use your talents and bring to life innovative projects and mission-driven initiatives? Do you have a love of technology, food culture, and design at its core? Do you enjoy shepherding fresh thinking for projects that span the full mixed-media landscape and beyond? If working closely with a down-to-earth, wickedly talented team to develop these projects sounds like your cup of tea, we have the perfect opportunity for you.

Our creative team is seeking an experienced Producer to drive our team to the next level. Here at ChowNow we are developing fresh, innovative, creative projects across Product, Brand and Marketing. 

About the Position:
As a Producer, you will be responsible for projects and initiatives that are driven by the ChowNow Creative Team to fuel our marketing, content and brand efforts. This role will manage projects from beginning to end acting as a problem solver and strategic thinker to ensure projects ladder up to business objectives and are delivered on time. The ideal candidate is extremely organized, an excellent communicator and understands the operational needs of the creative team.

This role reports to the Creative Operations Manager; no direct reports. 

About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

Within 30 days, you'll:

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
  • Observe a product demo with our sales team.
  • Get to know the personalities on the team, our objectives and our priorities.
  • Connect with key members of the company to develop a dialog and relationship.
  • Shadow current team members on current projects and initiatives.

Within 60 days, you’ll:

  • Have a clear understanding of the tools and processes for projects.
  • Communicate our project timelines and roadmaps with stakeholders and the broader team.
  • Contribute to the Creative Operations department standing meetings.
  • Begin to lead projects end to end.

Within 90 days, you’ll:

  • Be well known by your cross-functional teams as the go-to person for specific projects.
  • Work with cross-functional teams to develop project plans for current and future projects.
  • Successfully produced and delivered 2-4 projects on the Design team’s roadmap.

You Should Apply If:

  • You have 4+ years experience acting as an Integrated Creative Producer in a creative advertising agency or internal creative team.
  • You have expertly managed interdisciplinary teams to evolve creative concepts into clear sets of deliverables.
  • You have experience defining the scope of medium to large projects (goals, deliverables, schedule, and budget).
  • You have experience managing multiple projects and proven ability to prioritize your workload.
  • You have demonstrated the ability to identify and mitigate project risks including escalating to your manager and stakeholders.
  • You have experience managing projects across multiple offices, time zones, including remote staff.
  • You have an understanding of creative project planning and effective resource management.
  • You have experience articulating creative intent to others and proactively coordinating with partners and stakeholders to bring ideas to life.
  • You have a demonstrated understanding of the impact of production decisions on both creative output and cross-departmental stakeholders. 
  • You have demonstrated experience in managing vendor relationships.
  • You have an ability to write SOWs, handle budgets, negotiate costs efficiently with third-party vendors, build POs, track spend, and effectively communicate to stakeholders.
  • You have successfully led the end-to-end production and delivery of a variety of digital and traditional projects such as marketing collateral, emails, social media, banner ads, and landing pages.
  • You have an ability to adapt when adjustments are required, doing so effortlessly.

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.

ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
 
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
 
Read here about your California privacy rights.
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Senior Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

ChowNow Benefits Overview

Competitive Salary
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
401(k) Matching.
Employer-contributing student loan assistance program.
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Speakers Series.
Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Fully stocked kitchen and cold brew on tap.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications

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