Principal UX Content Strategist - Financial Wellness at Fidelity Investments (Raleigh, NC)

| Raleigh-Durham, NC
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Job Description:

Are you a great UX writer and strategic problem solver? If so, we have an exciting opportunity on our team! We're looking for a Content Strategist who understands the complexity of balancing savings, spending, and debt-someone who's excited to deliver financial education that empowers people to feel confident about their saving and spending plans. And, most importantly, someone who can write and position content in a way that's easy to understand and free of financial jargon. If this sounds like you, and you have experience working with digital designers, researchers, and business partners to create phenomenal online experiences, let's talk.

In this role, you will:
  • Work with the team to create, edit, and optimize existing content to improve engagement and drive product awareness
  • Make messy and complex things clear and actionable

  • Use research and data to understand and help solve customer problems
  • Serve as the voice of the customer, advocating for content-led experiences
  • Drive the content strategy, content creation, and standards that are essentialin helping customers complete transaction flows and make decisions
  • Collaborate with the content and marketing teams to review engagement data and make strategic decisions
  • Identify opportunities across the product where we can drive more consistency
  • Work with the marketing and design teams to communicate the value proposition to help customers decide if a managed account is right for them
  • Work with legal and executives to ensure content is compliant yet easy to understand
  • Be able to present ideas and pitches to leadership
  • Drive continuous process improvements

The skills and expertise you bring:
  • Bachelor's degree preferred
  • Knowledge of finances and advisory services a plus
  • 5 or more years in content strategy
  • Experience working with cross-functional, agile teams is preferred
  • Knowledge of accessibility best practices and how to create digital content for all audiences
  • Empathy and understanding
  • Ability to build credibility and trust with peers and executives and enjoy working in a complex organization with multiple decision-makers
  • A collaborative spirit to work with designers, researchers, developers, and other partners to write and test customer-focused content that's engaging while maintaining Fidelity's voice and tone


Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \"Dynamic Working.\"

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 3.
More Information on Fidelity Investments
Fidelity Investments operates in the Fintech industry. The company is located in Boston, MA and Covington, KY. Fidelity Investments was founded in 1946. It has 58848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 349 open jobs at Fidelity Investments, click here.
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