Principal Technical Writer -- Webex Integrations Development at Cisco

| Portland, ME
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The Webex Integrations Team is searching for a seasoned senior level technical writer to produce documentation for all Webex developer portal properties including APIs, Blogs, Guides and References and additional emerging products.
You will become a documentation expert and will partner with engineers and product managers on our team to create high quality content and help make continuous improvements to our tools and procedures appropriate for rapid prototyping and delivery. You will also build and maintain collaborative relationships and participate in regular sessions to measure performance and identify improvement opportunities and gaps.
Experience must include:
  • A history of leading content creation for a wide array of media.
  • Strong technical skills and expertise within the networking environment.
  • Strong ability to write clearly and succinctly in a way that encourages users to want to use our product and then makes sure that they're able to do so easily.
  • Experience in defining documentation strategy and leading a documentation project to a successful conclusion.
  • Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly.
  • Experience creating structured and reusable content using DITA, XML, Markdown or HTML 5.
  • Agility is part of your DNA and you thrive in a constantly changing stream of technologies. You excel in a team environment and have great communication skills. At the same time, you can work with minimal supervision to deliver consistent results.
Background must include
  • Bachelor's or Master's degree in Engineering/Technology or Communications/Journalism
  • Experience as a lead writer working within a larger content team
  • Proven experience of creating Content Design/Architecture based on unique needs (and challenges) of different types of users
  • At least 5 years of experience as a technical writer
  • Outstanding ability to write clearly and succinctly in a way that encourages - users to want to use our product and then makes sure that they're able to do so easily.
  • Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly
  • Experience with creating content that is optimized for search engine.
Preferred experience:
  • Structured and reusable content using DITA, XML, or HTML 5
  • Content development for both on-prem and cloud solutions
  • Graphic-based content, including videos, animation, animated GIFs or high-quality static images
  • UX copyediting, including desktop, mobile, and web User experience research, such as competitive analyses, direct customer feedback
  • Solving customer issues using innovative approaches

U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.
More Information on Cisco
Cisco operates in the Cloud industry. The company is located in San Jose, CA, Irvine, CA, San Antonio, TX, Richardson, TX, Overland Park, KS, Bloomington, MN, Chicago, IL, Chicago, IL, Franklin, TN, St. Petersburg, FL, Charlotte, NC, Derndon, VA, Morrisville, NC, Morrisville, NC, Pittsburgh, PA and Boxborough, MA. Cisco was founded in 1984. It has 77500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 113 open jobs at Cisco, click here.
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