Patient Experiences Editor

| San Francisco, CA | Hybrid
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GoodRx is America’s healthcare marketplace. Each month, 20 million people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $30 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.


Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.


We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.


With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!


We need a strong storyteller to help us to reveal individual experiences with their health and healthcare. These will be editorial pieces, not marketing, that are a part of our broader strategy that includes extensive clinical, pharmacy, health personal finance and well-being content. 

Patient stories will be paired with all of these content categories to further illuminate them for our readers--and may also work in conjunction with video, consumer tools and social media efforts. Of all of the myriad kinds of healthcare information available online, patient stories offer the most potential to really reach someone who is struggling with health issues to inspire and inform them.


You would have the opportunity to shape and develop this role--and how we present stories about patient experiences. Our expectation is that these editorial pieces will be very personal and relatable, clearly presenting a whole, complex person as well as their path to diagnosis, treatment journey, related financial issues, as well as highlighting some of the choices made and constraints faced along the way.


We want to be able to speak frankly about tough health issues, but in a deeply personal, straightfoward, human way--think Death, Sex & Money and Humans of New York.


This role requires managing and editing freelancers, who will do the bulk of the writing. It can also include writing patient experience profiles, as you are interested and able. The Patient Experiences Editor will need to publish at least 15 to 20 patient stories per month--and to ensure that these are addressing relevant, informative and timely subject areas. 


You will also need to work closely with content promotions, social media, and SEO to ensure that your pieces are well-positioned to gain a wide readership. Be willing and open to experiment with how patient experiences articles can work best alongside video, photos/illustrations, consumer tools and even user-generated content.

Responsibilities:

  • Develop several pathways to source patients for interviews directly, as well as via internal and external healthcare professionals
  • Recruit, on-board and train at least one dozen freelancers, enough to easily meet publishing targets
  • Establish processes to record and transcribe patient interviews in a HIPAA-compliant manner
  • Routinely pitch ideas in weekly meetings and frequent brainstorming sessions
  • Ability and willingness to assign and edit to maximize the fecundity, clarity and creativity of your freelancers
  • Work closely with SEO and production teams to publish in a timely manner
  • Ensure any content produced is accurate by working with our Medical Review process, as well as fact-checking

Skills & Qualifications:

  • At least 3 to 5 years writing and editing content or journalism, ideally related to health, healthcare and patient experiences
  • Strong structural, line and copy-editing skills
  • Be comfortable being a leader--and a team player
  • Passion for investigating the needs of different audiences and shaping content to address what matters to them
  • Proficiency in optimizing for specific content distribution channels like newsletters, social media, and SEO
  • Takes initiative and is self-directed, but also thrives in collaborative settings
  • Excellent verbal and written communication abilities
  • Strong organizational and multitasking skills
  • Professional creative writing experience is a big plus

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and 20 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • pythonLanguages
    • ReactLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena

Vice President, People

What projects are you most excited about?

The GoodRx Above & Beyond Pharmacy Awards. Pharmacy professionals have been the unsung heroes of the pandemic. GoodRx understands how crucial pharmacists are to medication affordability and accessibility. The awards were a cross-functional effort and I'm proud of the work that the team pulled together to amplify the work of pharmacy professionals.

Ellie

Director, HCP Marketing

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen

Senior Director, Analytics

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

At GoodRx, we recognize the important role benefits play in helping our employees and their families live healthy, productive lives and plan for the future. That’s why we’re proud to offer a valuable, comprehensive benefits package to advance their physical, financial, and emotional well-being. From robust medical, dental, and vision benefits and access to mental health resources to a matching 401k plan with access to financial advisors, GoodRx offers benefit options to help employees thrive at work, at home and in our community!

Culture
Volunteer in local community
Partners with nonprofits
GoodRx partners with non-profits National Association of Free and Charitable Clinics for Medication Assistant programs and local organizations to organize Community Health Pop-up events
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
When hired, we present our new hires with a list of our Community Resource Groups where we have Core Groups that are open to those who identify as that CRG as well as an allies' group.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute annually to their FSA and Dependent Care FSA
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
GoodRx partners with ModernHealth and provides free access to therapy, coaching, and a library of mental health resources
Financial & Retirement
401(K) matching
GoodRx 401(k) retirement plan matches up to 4%, with immediate vesting for matched contributions
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
GoodRx provides 4 months for the primary parent and 3 months for parent partners
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
GoodRx has a fully stocked kitchen including unlimited snacks, beverages and an amazing onsite Barista!
Company-sponsored happy hours
Happy Hour every Thursday in our very own Speakeasy Bar!
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
GoodRx offers a subsidized membership to ClassPass or local gyms TriFit Club in Santa Monica and Fitness SF in San Francisco
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Virtual coaching services

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

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