Member Experience Content Specialist
At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and CS : GO. Our team of over 200 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
What you’ll do:
- Update all customer-facing support messaging, including support bots, the Help Center, Scoring Chart, and resource articles for accuracy
- Generate and refine copy in all customer-facing support messaging to present it to Members in a clear and concise manner
- Identify and fill gaps in customer-facing support content
- Conduct A/B tests and experiments to optimize bot flows, Help Center content, and copy
- Collaborate with the analytics team to set up and monitor Help Center, Support Bot, and blog data
- Create new how-to videos and resource articles to answer commonly asked Member questions
- Update PrizePicks Promo Today on a daily basis to present promotional details in a clear and concise manner
- Craft saved responses for support reps to use to answer trending questions
- Proactively post statements to the Support Twitter to respond to major app issues
- Create automated support emails and push notifications that trigger on various app events, such as deposit and withdrawal failures
What you have:
- 1+ year of experience in copywriting or content marketing
- Strong written communication skills
- Highly motivated self-starter
- Experience working in a digital customer service role is preferred
- Experience in content or marketing automation is preferred
- Passion for fantasy sports and gaming, strongly preferred
- Data-driven and numbers-oriented
Where you’ll live:
- Atlanta, GA preferred, remote optional
Benefits you’ll receive:
In addition to your great compensation package, company subsidized medical/dental/vision coverage plans and matching 401(k), we’ll shower you with perks including:
- Break room with ping pong, endless snacks and in-office lunch once a week
- Unlimited PTO to encourage a healthy work/life balance (2 week min required!)
- Modern work schedule focused on getting the job done, not hours clocked
- Workplace flexibility
- Company and team outings, we encourage a tight-knit workplace
- Generous Maternity AND Paternity leave (16 weeks!)
- Annual bonus & stock options
- Wellness program
- Company equipment provided (Windows & Mac options)
- Annual performance reviews with opportunity for growth and career development
#LI-Onsite
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship or an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
