Lead UX Writer at Jellyvision

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Jellyvision is hiring a Lead UX Writer

Jellyvision’s headquarters is in Chicago, and, post-COVID, many of us will be returning to the Chicago offices (by choice, not requirement -- our philosophy is “Flexible First”).  But this position is also eligible for work by a remote employee out of CA, FL, GA, IL, KY, MA, MI, MN, NE, NY, NC, OH, OR, PA, TX, UT, VA, WA, or WI.

What we do

We’re the proud parents of ALEX®, an interactive employee communications platform that makes choosing (and using) employee benefits easier and more enjoyable. Our credo is a simple one: be helpful. And we think the best way to achieve that is with a staff that reflects the vast range of ideas, perspectives, and experiences of the millions of people who use our products.

Who we are

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.

How you’ll help

As the Lead UX Writer at Jellyvision, you’ll run our team of three UX Writers and will contribute your own writing to our products and features. UX Writers at Jellyvision take the helm of a virtual smorgasbord of projects, crafting the language that millions of our end users hear and see when they use our products, and collaborating with cross-functional teams to bring their vision of great user experiences to life. 

Our brand and the success of our products rely hugely on our writers, who have an ear for how people speak in their everyday lives. As the Lead UX Writer, you will work closely with the SVP of Design to ensure the writing team’s work meets our high-quality standards. You’ll manage writers’ performance constantly; coach each writer based on their skills, needs, and goals; and own the best practices by which our UX Writers bring ALEX to life.


What you’ll do

  • Manage our team of three UX Writers by supporting, coaching, and reviewing their work regularly and providing clear feedback along the way.
  • Help your team set good business- and product-focused quarterly goals.
  • Work with JV’s SVP of Design to keep our writing best practices and quality standards updated and clearly documented, and own responsibility for the writing team’s adherence to those standards.
  • Collaborate with the other managers in our Creative department to make sure the whole crew (~15 of us) is working collaboratively, happily, and efficiently. 
  • Work with cross-functional leaders to staff your team smartly against product roadmaps.
  • Hire and train new UX Writers when necessary. 
  • Keep the UX Writing team on top of the latest trends in their discipline, ensuring JV’s work is industry-leading, and that our writers are highly competitive should they ever seek UX Writing gigs elsewhere.
  • Add on products and features where you are the assigned UX Writer, you’ll need to:
    • Write in a variety of mediums, both within our existing products and on new products and features, balancing Jellyvision’s desire to express our unique brand voice, with our users’ desire to achieve their goals quickly and easily.
    • Research and understand complex topics related to healthcare, benefits, and finances, and synthesize that research into problems you’ll propose solutions to.
    • Work with a cross-functional team to create prototypes that illustrate product features.
    • Explain and re-explain your creative vision for the duration of a project, collaborating with artists, designers, and engineers to bring great user experiences to life.

Experience & skills you’ll need

  • 5+ years experience managing a team of writers
  • Exceptional writing talent across a variety of mediums, with demonstrated skill in crafting succinct, conversational, clever, and helpful language.
  • Skill in conveying concepts creatively, logically, and concisely in writing and talking.
  • Great creative judgment. You’ll need to know helpful, polished, clever, and clear when you see it, and when you don’t, you need to know how to direct your team to get there.
  • An ability to understand and create logically complex user experiences like the ones underlying many of our products.
  • A knack for understanding what’s inherently interesting and relevant about whatever you’re communicating, and the drive to ask questions until you do.
  • A knack for developing strong relationships across the company so you can keep our teams aligned and influence where we’re headed. 
  • The ability to feel deep understanding and empathy for our users and customers, by way of your instincts, experience, and research.
  • Tech savvy. We won’t ask you to set up our wireless network or write code, but you will be using complicated software that you’ve never used before (because we invented it).
  • An ability to think audio-visually. Any background or dabbling in audio or film editing will come in handy (though it’s not required). 
  • When submitting your application, we ask that you please attach examples of your work. This can include, but is not limited to: a portfolio URL, writing sample, links to published content, etc.  

Skills

  • Action-oriented
  • Collaborates
  • Communicates effectively
  • Cultivates innovation
  • Decision quality
  • Directs work
  • Manages ambiguity 

Thanks for your interest in Jellyvision!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

When the company culture from top-down is set to take accountability and pride in your work, when leadership trusts and empowers employees to do the right thing and gives them flexibility as Jellyvision does, it motivates employees to give their very best to the organization. Work-Life Balance is not just a buzzword at Jellyvision.

Rajal

Senior Product Management, Benefits Engagement

How do you collaborate with other teams in the company?

If I’m coordinating, I absolutely love ending a meeting by summarizing action items any teams are accountable for before everyone leaves. Especially with so much information to keep track of, it helps me to pinpoint the important bits. Making sure there is clarity all around is the best and most efficient way that I can collaborate with teams.

Ashleigh

Talent Sourcer

What makes someone successful on your team?

Our team scales across Jellyvision, with a mix of curiosity, humility, and helpfulness. We willingly lean in to support the products that help people protect their health and well-being. And while a wicked sense of humor is in no way a requirement, we’ve lucked out with truly interesting, funny folks.

Chrissy

SVP Product Marketing

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

SVP of Customer Operations

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
At Jellyvision, we have a charity allowance, which does not require our employees to make any contribution. Just choose your charitable organization and let Jellyvision know where to send the money.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Although we have an HQ in Chicago that we're able to work out of, every employee (remote or local) has the option to work off-site as much as they'd like.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
All employees, whether remote or local to Chicago, receive a home office stipend.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

We check in with our employees regularly to make sure our perks and benefits stay relevant to what is being asked for. At Jellyvision, we understand that every human is unique and we want to make sure that everyone feels supported.

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