Summary: 

The Lead Technical Writer - Knowledge Base/Saas at Helium 10 reports to the Director of Customer Support.  A small team of Technical Writers report to the Technical Writing Lead.

Who are you?

• You’re passionate about producing documentation that makes complicated tools seem simple.  
• You’re a strong communicator and leader who’s excited about process and team building.  
• You give candid, caring feedback to others and happily accept it to make your own work stronger.
• You have experience and/or deep understanding of the needs of e-commerce sellers OR you’re ready to embed yourself in our world.

Who are we?

We’re Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We’re experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We’re shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own up to mistakes, and above all, we find solutions to your problems.

The Lead Technical Writer is responsible for:

• Working with the Director of Customer Support to develop a smart content strategy that helps get Helium 10 Customers the information they need when and where they need it.
• Efficiently create and maintain technical product documentation for assigned Product groups
• Deeply understanding the user experience of e-commerce sellers and the tooling solutions offered by Helium 10. 
• Ensuring that Technical Writers on your team effectively prioritize high-priority feature release work with other content, experience, and process improvements.
• Helping Technical Writers on your team refine their writing skills by spot-checking content and providing editorial feedback.
• Modeling collaboration and effective cross-functional communication.

Requirements:

• 5+ year of technical writing experience
• Certificate in Technical Writing or Technical Communication
• Experience:
• Making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences, from end-users to developers.
• DITA/structured writing
• Designing and maintaining a user-facing knowledge base 

The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Why you should work for Helium 10!

• Fun atmosphere and company culture
• Competitive compensation and benefits (70% paid medical, dental, and vision, and much more!)
• HSA, FSA, life insurance, long term disability, commuter benefits, and tons of ancillary benefit options!
• 401k match
• 12 paid holidays
• Paid time off
• 4 weeks paid sabbatical after 2 years
• Flexible work schedules
• Public recognition platform
• Virtual happy hours
• Work sponsored events
• Tons of educational opportunities
• Creative workspace

#ZR