JPMorgan Chase
Hybrid

Lead Content Strategist, VP

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Job Description About Us:
At Chase, we're committed to making a difference in our communities and doing what's right for our customers. We're proud to serve nearly half of America's households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're looking for a Content Strategist to help support these efforts. As a member of our Digital Customer Experience team, you'll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You'll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.
About You:

  • You're passionate about creating innovative, holistic customer experiences
  • You know how to create engaging digital copy and content
  • You understand design thinking and UX best practices and are a true advocate for the customer
  • You're a problem solver with a knack for simplifying the complex
  • You're excited by new challenges and energized by working in a collaborative, team-based environment
  • You're skilled at building relationships and facilitating cross-functional alignment
  • You ask thoughtful, intentional questions and aren't afraid to challenge the status quo
  • You have an analytical and creative mind, and can flex between the two


Responsibilities:

  • Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
  • Partner with stakeholders to develop and define customer needs and business success metrics
  • Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize content
  • Facilitate workshops with design and cross-functional partners
  • Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences that result in interactions, responses, etc
  • Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
  • Plan, write, edit and shape digital content (UI, product education, naming conventions, navigation, etc.)
  • Share work across the organization through design reviews, product reviews and more
  • Advocate for a content-first approach to design
  • Balance customer experience and business impact with speed and quality
  • Mentor, coach, and/or manage junior members of the content team


Qualifications:

  • Bachelor's Degree (or higher)
  • Minimum of 7 years' experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
  • Excellent written and verbal communication skills
  • Thorough knowledge of English language, grammar, spelling, punctuation and usage
  • Experience working with brand standards
  • Experience doing content audits/site migrations
  • Proactive, solution-oriented mindset with strong attention to detail
  • Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
  • Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
  • Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
  • Experience writing Marketing copy
  • Experience testing the efficacy of content (using metrics and research to validate your work) is a plus


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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