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Charlotte, NC

L&D Content Quality Specialist (Charlotte, NC)

| Charlotte, NC
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The Learning and Development (L&D) Content Quality Specialist is a bilingual writer/editor responsible for evaluating, proofing, and editing drafted or completed learning assets to ensure they meet the established standards, guidelines, and style guides as well as measure the outcomes and outputs to ensure we drive expected results for our clients. As a bilingual writer, you must have strong writing and editing skills in Spanish, and strong written and oral communication skills in English. This role ensures proper spelling, grammar, punctuation and syntax and may include rewriting/revisions as necessary for content clarity, flow, tone, and Spectrum/Charter branding in both the English and Spanish languages. The L&D Content Quality Specialist enables the success of internal and/or external stakeholders by ensuring quality standards are adhered to which will better empower all employees to get the knowledge they need to be successful in performing their assigned roles.
Accountable for reviewing and providing rigorous quality control on content such as but not limited to quick reference guides, instructions, technical documents, facilitated/non-facilitated learning, and playbooks/manuals.
Responsible for creating Spanish translations of relevant English content and the final revisions of all reviewed content released by authors/designers to publish within Learning & Development Technologies (i.e. Learning Management System, Knowledge Management Portals) for targeted audiences.
Maintains adherence with the design principles and style guidelines while continuously improving standards within Customer Operations L&D.
Responsible for the documentation of successes, opportunities, and trends, providing balanced feedback on author/writer and designer created assets, and analyzing client and end user feedback.
Reviews, analyzes, and prioritizes work based on knowledge content recommendations/feedback and other learning asset data based on metrics and reporting.
Coaches and resolves queries directly with Authors/Designers.
Gather usability feedback from internal and/or external stakeholders/learners to enhance and improve outputs and outcomes.
Proactively identifies content for updates when new issues or changes arise.
Responsible for updating style guides and ensures consistency as content evolves.
Constructively reviews and recommends improvements for Learning & Development tools and other resources for customers and agents to more quickly and easily access the information they need.
May perform other duties as assigned.
Skills/Abilities and Knowledge

Creative and innovative thinker who can participate in the creative process from brainstorm to launch.
Strong authoring and editorial skills following English language writing standards with a skill for sentence structure and grammar
Experience with HTML editors and understands basic web technologies (CSS, HTML, XML, Search).
Proficiency with Content Management Systems (e.g., Drupal, Oracle Knowledge) and Learning & Development Technologies (i.e. Learning Management System, Knowledge Management Portals).
Ability to leverage foundational digital learning tools, delivery methods, and platforms with minimal direction.
Strong understanding of best practices for web writing and design.
Comfortable editing your own work, and owning the Spanish language content across L&D Content.
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook, OneNote).
Demonstrated project management experience with the ability to balance several projects simultaneously and under tight deadlines.
Ability to make decisions and recommendations under pressure in ambiguous circumstances with attention to detail and follow-through.
Has the ability to prioritize work efficiently to meet both internal and/or external stakeholders and external customer demand.
Ability to leverage standard templates across Content Management Systems, design tools, delivery methods, and platforms.
Ability to communicate orally and in writing in a clear and straightforward manner with all levels within the company.
Ability to work in a collaborative environment.
High aptitude for critical thinking and analytical skills.
Ability to learn and adapt quickly in a dynamic and fast-paced environment.
Bachelor's degree in English, Communications, Journalism, Public Relations, Advertising, Instructional Design/Technology, Adult Learning, Web Design or equivalent combination of experience, certifications, and education.
Certification in editing/writing, Adult Learning, Instructional Design or Technology.
Related Work Experience & Number of Years
3+ Years - Copywriting/Editing Experience
3+ Years - Experience in developing self-support and/or online training content
3+ Years - Experience in instructional design & development or equivalent experience
1+ Years - Project management experience
1+ Years - Experience in media, cable, or telecommunications industries a plus
Office environment
Exposure to moderate noise levels
Some travel when needed HTR336 316705 316705BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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