Instructional Design and Content Manager

| Greater Denver Area | Hybrid
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Instructional Design & Content Manager 

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Refinery29, and Forbes, among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

About the Role:

The Instructional Design & Content Manager will design course materials for our new hire onboarding and continuous learning programs. In collaboration with business partners and other leaders within the L&D team, this role will conceptualize, design and implement creative learning solutions to support organizational growth and goals.

Key Responsibilities:

  • Design, develop and maintain course materials including instructor manuals, participant guides, eLearning, video, train the trainer materials, job aids, evaluations, tests, etc. 
  • Consult with business partners to design learning solutions based upon audience needs and task analysis, including recommended delivery method, curriculum content, and supporting materials to ensure mastery of learning objectives. 
  • Maintain positive cross-functional relationships to stay aligned to forecast learning needs and recommend learning solutions. 
  • Establish, implement, and maintain instructional design methodologies, tools, and best practices. 
  • Conduct task/impact analysis using standard department techniques i.e., surveys, focus groups, interviews, etc. 
  • Evaluate the effectiveness of training design through the creation of assessments, activities, and evaluations that gauge the mastery of learning objectives during and after training. 
  • Assist in managing our Learning Management System (LMS).

Qualifications:  

  • 3-5 years’ experience in instructional design and development, adult learning and technical writing. 
  • Demonstrated experience in Learning & Development, in a high-growth business environment.
  • Expertise in designing and implementing a variety of learning programs, with skills in program design, curriculum development and partner resourcing. 
  • Experience with learning management systems, Talent experience a plus.
  • Bachelor's Degree or equivalent experience in education. 
  • Highly organized with focus on execution, problem solving, and improving processes 
  • Excellent written and verbal communication skills, and ability to communicate effectively with senior leaders and employees across the organization. 
  • Ability to stay organized and adapt to balance multiple, changing priorities in a fast-paced or ambiguous environment. 
  • Working knowledge in instructional design software, such as Success Factors, Camtasia, Articulate, or Adobe Captivate. 
  • Ability to understand business needs and align team priorities accordingly, to develop of valuable, effective training strategies and solutions. 
  • Ability to leverage data to drive outcomes. Robust excel skills and analytical abilities.
  • Proven project management skills - ability to balance multiple projects and maintain attention to details. 
  • Ability to form positive internal working relations cross-functionally, remotely and with internal customers. 
  • Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts. 
  • Interest in socially and environmentally responsible organizations and products. 

The targeted budget for this position is $70-90k. This compensation budget range may be adjusted at any time at the discretion of the company.

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team. 

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. 

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • SqlLanguages
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Brilliant Earth

What are some social events your company does?

An evening after work spent with some of my team and our partners at Dave & Buster’s for a fun summer event!
So thankful for Brilliant Earth for giving us a budget to spend time together outside of the office to have some fun.

Savannah

Visual Merchandising Coordinator

How do you collaborate with other teams in the company?

Since beginning my career with BE as a Customer Experience Manager in October of 2021 I have been privileged to work alongside an extraordinary team of dedicated, kind, and authentic individuals. It is inspiring to work for a company that's transforming the jewelry industry and our mindset around sustainability. Come join us!

Elisa

Customer Experience Area Manager

How does the company support your career growth?

My managers at BE have always been huge supporters of my professional development. I always felt like they wanted to see me succeed and would do whatever they could to help me. I felt like each of them also cared about me personally, so our trust in one another has always been one reason I feel confident stepping into new roles.

Kelly

Senior Marketing Associate

How do your team's ideas influence the company's direction?

We put a lot of thought into each space which is what makes our showrooms so special to Brilliant Earth. The intention towards every detail of the space creates the memorable experience we aim to deliver to our customers. Every time I leave after opening a new showroom, I get misty-eyed thinking about how beautifully the vision has come to life!

Theresa

Retail Operations Manager

How do you collaborate with other teams in the company?

Brilliant Earth has one of the most collaborative cultures I've been a part of. It is strongly encouraged to partner on initiatives cross-functionally and build teams to solve tough problems. The feeling of support, friendship, and working toward a common goal is palpable and makes this a special place to work.

Sharon

SVP, Customer Operations

What are Brilliant Earth Perks + Benefits

Brilliant Earth Benefits Overview

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, a generous PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program and other mental health counseling resources, and can participate in regular wellness events led by the culture team.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee awards
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
We offer a stipend for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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