Company Description

Job Description
The IAM Technical Writer is a critical member of the NBCU Cyber Security IAM Operations team responsible for being the face to our customers and providing excellent world class customer support. The Technical Writer interfaces with all our service team within Identity and Access Management. This position reports to the Manager for IAM Service Operations within the Cyber Security organization.
Responsibilities
The Technical Writer position participates on the Identity & Access Management Operations team, you will be responsible for performing the following duties:

• Work collaboratively across NBCU Cyber I&AM to help drive operations forward
• Responsible for developing and delivering accurate and timely documentation
• Works with design teams to scope out and plan for the documentation requirements for new projects
• Works with the product, engineers, and QA in an Agile team to retrieve, organize, analyze and synthesize complex subject matter and transform it into easy-to-understand information for specific audiences
• Work with Support team to ensure all support documentation is clearly outlined and finalized for SOPs and KB Articles
• Research, develop and document technical design specifications
• Maintain a comprehensive library of technical terminology and documentation
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature
• Contributes to the development and achievement of organizational goals and objectives
• Works with other team members to understand the publishing requirements.
• Create tutorials to help end-users use a variety of applications
• Assist in building references and look ups for management of vulnerabilities in core systems

Qualifications

• Bachelors degree, first degree, or equivalent experience in Technical, Communications, Technical Writing highly desirable
• Experience producing documentation for APIs • Experience producing documentation for SOPs and KB Articles •
• Experience producing documentation for User Requirements •
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• 2 Years Experience producing documentation for APIs '
• Familiarity and experience with Identity Systems a plus
• Familiarity with and experience working in an Agile environment
• Familiarity with and experience building and maintaining user personas 2-4 years' experience
• Desired Characteristics
  • Self-starter
  • Fast learner and the ability to understand large complex infrastructures
  • Expertise working on a team with motivated cross-functional individuals
  • The ability to work with demanding customers
  • The ability to work as part of a team and share knowledge
  • The ability to work directly with Customers and understand their needs and concerns
  • Excellent communication and customer service skills
  • Ability to work across platforms and with various support teams
  • Ability to want to learn and grow

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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