FedNow Senior Technical Writer
Company
Federal Reserve Bank of Boston
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
This is a unique trailblazing opportunity to boost your career and join a talented and driven team committed to excellence and the positive transformation of our payments landscape.
A requirement of this position is that the employee must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank's vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank
What we are looking for:
- Strong technical writing skills and ability to incorporate feedback from a variety of stakeholders. Experience with planning, researching, writing, editing, and revising online documentation. Applicants selected for an interview may be asked to submit writing samples
- Ability to translate technical requirements and documentation into clear, concise customer-facing documentation, including operational guides, specifications, rules, how-to's, and other artifacts
- Excellent attention to detail and ability to prioritize work on multiple projects in a fast-paced, changing environment
- Strong experience owning an end-to-end documentation creation process, including content for multiple media formats (print, web, blog, chat, etc)
- Strong written and verbal communications and experience working cross-departmentally to communicate detailed information of a product, interfaces and technical subject matter
- Strong ability to see the big picture and translate technical requirements and put it into context for the external facing customers
- Experience writing and maintaining user guides, API developer guides, system operations, product usage documentation, and other material stemming from all phases of the product lifecycle
- Experience writing help tips within user interfaces, tooltips, welcome instructions, FAQs
- Experience working with Octane, Confluence and other technology lifecycle tools is preferred
- Familiarity with payment systems, financial services sector, and ISO 20022 is preferred
Responsibilities:
You will participate in this mission critical project to learn and help articulate how the new FedNow payment service will function. You will work closely across the FedNow Technology, Product and Industry Readiness organizations to produce documentation that eases customer adoption and integration with the FedNow solution.
- You will become familiar with the FedNow service and the technology used
- You will prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation
- You will gather and analyze technical and product information from various sources to document new or changing product functionality
- You will gather customer feedback on documentation to improve usability
- You will act as editor to ensure consistency in documentation across FedNow Service
- You will gain competencies around the US payments ecosystems
Expertise you will bring:
- Bachelor's degree required
- Knowledge of technology project and coding standards
- Strong interpersonal, teamwork and negotiation skills
- Strong customer service skillsStrong problem solving and critical thinking skills
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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