Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Position Overview:

The Editorial Manager/Content Specialist reports to the Senior Manager, Marketing Operations and is responsible for developing and coordinating content and communications to support Amwell's clients (hospitals/health systems, health plans/insurers, and other strategic partners in the healthcare space) and marketing efforts. Working in collaboration with the Senior Marketing Operations Manager and teams across Amwell's marketing department, the Editorial Manager ensures that all short- and long-form content meets our high standard and that our content operation runs smoothly and efficiently. The candidate will be an experienced writer and editor who is highly organized and possesses superior project management skills.

Core Responsibilities

• Overseeing the content production and quality assurance process, coordinating contributions and stakeholder review from across the marketing department
• Conceiving, developing, and editing editorial content for websites, blog posts, emails, push notifications, social media, flyers, and digital advertising channels
• Collaborating cross-functionally in content planning and strategy discussions, ensuring that content is engaging, on-brand, and appropriately differentiated across channels and audiences
• Serving as an editorial content subject matter expert for internal stakeholders and client marketing managers
• Brainstorming concepts and developing content for marketing campaigns and patient education, in partnership with the design, email marketing, social media, and client marketing teams
• Ongoing optimization of content strategy, quality, and process efficiency
• Copyediting and proofing content to ensure quality and consistency in voice and tone
• Managing Amwell's editorial style guide

Qualifications

• 6-8 years of content or communications experience, preferably in the Healthcare domain
• Experience with editorial workflows, content management, and production
• Knowledge of The Chicago Manual of Style (CMOS)
• Superior copywriting, editing, communication and storytelling skills
• Project management experience i.e. Asana 
• Creative and energetic problem-solver who thrives in a fast-paced, agile environment
• Demonstrated ability to lead, manage multiple deadlines and priorities, and deliver high-quality content
• Outstanding organizational and interpersonal skills, and a "let's get this done" attitude
• Bachelor’s degree in English, journalism, communications, or a related field

Additional information:

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance