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Editorial and Creative Manager

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
     
    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    The Ideal Candidate
    We are looking for a storyteller. We are looking for a creator who can lead by example and has experience managing writing and design teams that deliver visionary enterprise B2B content. The ideal candidate will have a portfolio of work that impacts the entire sales and marketing funnel by focusing on credibility and transforming complex business and technology challenges into engaging and straightforward business and technology solutions. Our content is designed to teach and inspire our audience, not sell to them. 

    You will leverage your years of design and/or writing experience to lead a team challenged with telling the story of ServiceNow as customer zero. Every day we innovate and deploy workflow solutions that help our company transform the way we work, the way we engage our customers, and the way we grow as a team. By telling our story, we can build a blueprint for our customers that fuels their digital transformation. 

    As our Editorial and Creative Manager for Now on Now you will lead content development from concept through production and delivery for multiple properties for the business. You’ll be responsible for assessing content opportunities and recommending content strategies that meet business goals and deliver excellent user experiences. You will report to the Director of Content and work closely with all departments to develop and execute concepts and refine creative. An eye for detail and a creative vision are vital to the role as you will be responsible for the quality of content deliverables, management of writers and designers, as well as reviewing, editing and creating original copy and/or design. 

    Job Duties

    • Provide content leadership on one or multiple content hubs: from initial concepts to briefs, content decks, style guides, and ongoing content curation. 
    • Ownership of entire creative and editorial process from ideation to delivery including process and impact improvement. 
    • Maintain tagging taxonomy and/or hierarchy and apply across content properties in the business. 
    • Manage the content and copy approval process 
    • Operationalization of content creation processes and standards
    • Collaborate on the creation and curation of a content calendar for refreshing content across all platforms 
    • Collaborate with internal teams to define and develop creative vision and strategy 
    • Analyze content opportunities and recommend strategies, interactions or approaches 
    • Provide level-of-effort and time estimates for project deliverables 
    • Design or create copy for assets and manage copywriters and designers in creating content deliverables 
    • Review and edit copy deliverables across multiple projects 
    • Work with designers in the creation of visual comps and other deliverables and review creative with an eye toward content communication 
    • Assist in the management of client expectations throughout project lifecycle to ensure consistency and quality in creative deliverables 
    • Oversee multiple projects and ensure content tasks are completed in a timely manner 
    • Assist in presentations to create buy-in for recommended strategies and solutions
    • You must have the ability to leverage a robust ideation system to create innovative content that will be the cornerstone of our brand amplification effort. 

    Qualifications

    To be successful in this role, the ideal candidate has:

    In order to be successful in this role, we need someone who:

    • 12+ years of equivalent relevant work experience in Editorial, Creative, and Writing
    • 5+ years experienced design lead with a background in multi-platform content design.
    • Is passionate about coaching, training, and managing other creatives
    • Is an independent self-starter and quick learner that is versatile in skillset with the ability to adjust to changing scope and schedule in a fast-paced environment.
    • Shows the ability to collaborate cross-functionally to develop program-specific content – some of which is cross-product or multi-product related.
    • Is comfortable editing, participating in peer reviews, and ensuring editorial and design standards are met.
    • Has experience storytelling in the IT technology space (IT, Security, Enterprise Architecture, Cloud, Mobile Apps and related digital business programs/apps)
    • Has experience researching story ideas to help thought leaders craft messages and support those messages with internal and external sourced data. 
    • Has experience with social media
    • Can be a voice of clarity and can take a consultative approach with our key stakeholders.
    • Can lead a creative ideation process including workshops and brainstorming sessions. 


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    An Insider's view of ServiceNow

    How would you describe the company’s work-life balance?

    I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

    Jaime

    Vice President and Global Head, Talent Brand

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    What is your vision for the company?

    We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

    Pat

    Chief Technology Officer

    What’s the vibe like in the office?

    ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

    Suzanne

    Principal Training and Adoption Lead

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    Open office floor plan
    Employee resource groups
    Employee awards
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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