Director of Content Operations

| Greater Denver Area +80 more | Remote | Hybrid
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*Note: Please disregard any compensation estimates that may be provided by linkedin or any other source. These statistics are auto-generated and not accurate* 

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. 

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.  

Position Summary:

The Director of Content Operations leads the Content Operations Team at Pax8. A vital role in the Global Digital Operations group, this experienced leader is accountable for the full lifecycle for Pax8’s marketing content, including localization, digital asset management, tagging, filing, distribution, and performance optimization. Individual contributor roles reporting to the Director of Content Operations include the Digital Asset and Taxonomy Manager, the Content Localization Manager, the Content Governance Administrator, and the Quality Assurance Specialist.

This dynamic team acts as the content operations hub within Pax8’s growing global marketing organization. The Director aligns with the Director of Content Marketing on content strategy, planning and calendaring, and interlocks with the Marketing Automation, Global Web Operations, and Global Demand Generation teams to define and execute digital distribution points and customer content journeys. They work with the Senior Manager of Performance Marketing and Analytics to measure and analyze the effectiveness of globally distributed marketing content.

Process planning, workflow efficiency, and exceptional communication are second nature to this analytical and thorough leader. The successful candidate is passionate about good marketing content, is courageous in pursuing global-scale challenges, and possesses deep knowledge of content operational models. These qualities enable the Director of Content Operations to engender trust and alignment with stakeholders at all levels within the global business.

In your first 90 days, the Director will:

  • Hire a dream team of content operations experts
  • Lead a marketing content audit and develop a system for content cataloging and taxonomy
  • Procure preferred Digital Asset Management (DAM) software
  • Co-lead the procurement of an Enterprise Content Management System (ECM)
  • Work with the Program Management team to define, revise, create, and implement all marketing content workflow blueprints
  • Develop and distribute the working model for global content operations at Pax8
  • Develop the roadmap and strategy for scaling Pax8’s marketing content maturity

Essential Responsibilities:

  • Lead overall content lifecycle management, informing processes from planning to creation through final approvals, publishing/activation, auditing, measurement, curation, and maintenance
  • Create, operate, and lead global-scale marketing content governance, distributing to all key Pax8 regions in a center-led model
  • Lead team on the execution of localization and translation of marketing content, informed by business objectives, marketing strategy, and local tactics
  • Provide operational support to Creative Team resources in the content strategy and creation phases, engaging cross-functional participants on workflows, project plans
  • Provide and report insights and analysis on content asset value, leveraging outputs from Marketing Performance & Analytics team; make recommendations for optimizing content quality, processes, and activation channels

Ideal Skills, Experience, and Competencies:

  • At least seven (7) years of enterprise content, corporate marketing, content marketing and/or agency experience
  • At least five (5) years of team building and team leadership experience
  • Experience working within a global corporation or agency
  • Content lifecycle management expertise
  • Excellent cross-functional collaboration and consensus-building skills
  • Strategic marketing mindset; Can map content to the journey of the buyer, segment, or persona
  • Talent for presenting plans and results to cross-functional team members, including senior management
  • Exceptional planning and operational skills
  • Can work hands-on with team to manage content audit process and inventory maintenance, taxonomy management, content tagging, and metadata management
  • Strong ability to use content measurement tools to extract actionable data and conduct analysis
  • SaaS industry experience is preferred
  • Background in content creation as a writer or editor is preferred
  • Exceptional communicator with keen listening skills
  • Creative and innovative
  • Analytical; Can see, communicate, and act upon the “story” in data
  • Strong business acumen; Adept at mapping content plans to the customer journey and sales funnel
  • Fast learner, can understand new technologies and changes to processes
  • Champions buyers, customers, users, and sales resources
  • Flexible and able to shift strategies and tactics when required
  • Detail-oriented, organized, efficient with time management
  • Stays up-to-speed on relevant industry trends and innovations in content operations and content marketing

Required Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience

Compensation:

  • Qualified candidates can expect a salary beginning at $140,000 or more depending on experience

#LI-AG1

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and  high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. 

 

Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!

 

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 

 

 

 

Pax8 is an EEOC Employer.

More Information on Pax8
Pax8 operates in the Cloud industry. The company is located in Greenwood Village, CO. Pax8 was founded in 2012. It has 1600 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Pair programming. To see all 17 open jobs at Pax8, click here.
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