LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI.  We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

Do you have a passion for storytelling?

In this role you will:

• Responsible for developing a customer references program that conveys LivePerson’s brand and how our customers are driving substantial growth by partnering with us.
• Partner directly with customers to craft stories that position them as heroes
• He/she will execute stories in a variety of formats, such as case studies, blogs, videos, and webinars and will define the process for identifying opportunities, building pipeline and tracking opportunities.
• Create audience profiles and work across the marketing team to publish and promote stories
• Responsible for supporting field and outreach marketing by creating various materials for customer acquisition events, product launches and corporate campaigns. 

Your qualifications are: 

• At least 5+  years of experience in content creation, customer marketing, or customer advocacy experience
• 3+ years of writing experience in creating talking points, scripts, and presentations, as well as digital assets such as case studies, blogs, web content
• Demonstrated success talking and working directly with customers 
• Collaborate across teams to secure and promote impactful customer stories for various initiatives.
• Great writing skills
• Superior communication
• B2B marketing background
• Tech industry knowledge is a plus 

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.