WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

WalkMe's Customer Education team is on a mission to empower every professional in the world with the Digital Adoption skills organizations need in the modern digital era.

As a Customer Education Manager, you'll create content for a new professional category: WalkMe Admins. The market has shown huge demand for WalkMe's technology, with numerous companies hiring their own internal WalkMe specialists. The next step is to create the knowledge and training ecosystem to grow the WalkMe DAP profession globally. You'll report to the Manager of Customer Education and partner with teams across WalkMe to bring the vision to life.

What You'll Own

• 20% knowledge leadership and 80% content creation, curriculum development and instructional design
• Work with internal experts and customers to establish the Digital Adoption Institute as an industry-leading professional vocational training offering
• Design training programs, including classroom lectures and e-learning courses using a variety of technology
• Partner with both customers and internal experts to improve training and decrease learner time-to-mastery
• Develop course content to meet evolving educational needs
• Analyze feedback from Customers and Team members to determine learning needs and improve the training program

What You Need To Succeed

• 4+ years of instructional or learning design experience for end-users of a SaaS product, across a variety of media (webinar, video, SCORM)
• Expertise in adult learning modalities
• Experience working with subject matter experts to capture learning content
• Experience building vocational training courses from scratch
• Advanced skills in instructional design for classroom and online delivery

What You'll Love About Us!

• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.