Company Overview
Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.
The Operations Manager is responsible for oversight and management of the daily operations, futures planning, projects, and staff for Content Transmission. This position requires extensive knowledge of Broadcast Television, various transmission formats over satellite, fiber and IP, related transmit and receive equipment, Warner Bros. Discovery engineering infrastructure, transmission services and associated internal clients, vendors satellite inventory, vendor fiber networks, and industry contacts. Also, a working knowledge of the fulltime and occasional use receive and transmit infrastructure that connects WBD locations, CNN bureaus and affiliates, vendors, and remote locations used for planned events and breaking news
The Operations Manager must be fully proficient in all the tasks and systems used by the Content Transmission Team and a basic understanding of workflows for customer/consumer groups. The primary tasks are to provide transmission services and enable content across News, Sports and Entertainment, and work with the Leadership team in assigning Operators/Specialists to work on daily and future transmission requests, assigned events, projects or other services. The position requires daily interaction with staff and clients in receiving and provisioning transmission requests.
Work closely with key customers, vendors, engineering and operations on the planning, oversight, execution, troubleshooting, and budgeting of transmissions across the group. Manage and track accurate cost accruals and billing to customers, working closely with Business Administration on billing, reports and reconciliation of disputes and discrepancies. Ability to delegate work across the team and manage conflict between staff, clients and vendors. Flexibility and understanding to propose or accept alternate transmission or technical solutions to meet customers' needs or budget. Must have strong management capabilities and the ability to hire, mentor and discipline staff.
Be fully proficient in the current and future Scheduling System(s) used for provisioning transmissions, cost accruals and billing. Extensive knowledge of the operation all technical internal and external systems used to deliver services. Document technical information and workflows used in the daily operation to provision and execute transmissions. The ability to design, propose and implement new workflows to gain efficiencies across the team, achieving their buy in as they are deployed. Must display leadership, work well under pressure, be able to multitask, be extremely detail oriented, have great organization skills, communicate effectively, and provide excellent customer service to our customers.
The Operations manager reports to the Director/VP and has Content Transmission Specialists assigned as direct reports to support the business. The position has leadership responsibilities which include handling PTO requests, approval of Time and Labor, annual reviews, mentoring, progressive discipline as well as interviewing for open positions and hiring. This position will work closely with People and Culture to foster an environment of inclusion, collaboration and innovation.
Operational and Technical Execution:
Manage and oversee daily operations of Content Transmission staff and address any technical problems, on-air issues and operational issues. Work with leadership team to determine the delegation and distribution of work across staff to scale resources to meet demand. Work with key customers on transmission requests, work intake, budgeting, provisioning and processing.
Supervisory, Administration, Accounting:
Manage and process staff scheduling, PTO, T&L, PNC issues and admin functions. Work with VP, Events Managers, BA, Accounting and Customers on accounting, reporting, metrics and budgeting functions as needed. Active mentoring and communication with managers and staff.
Financial, Planning and Administrative:
Short term contract and rate negotiation with vendors, maintain document and update transmission scheduling systems databases and rates. Maintain and resolve accounting issues, attending planning and operational project meetings.
Workflow efficiencies, Change Management:
Define new and creative ways into implement workflow changes to gain efficiencies engaging the entire team.
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected]