Content Strategist
About the role
Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:
- Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
- Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
- Excellent support: When members do have to contact us, provide them with excellent service.
As a Content Strategist, you’ll focus on building and improving content that provides our members and agents with the most direct path between a need and a clear solution. You’ll act as a key partner for your internal stakeholders to create content that brings product and member support strategies to life. You’ll create, manage, and improve a variety of content types and elements from videos and help articles to templates, labeling, and information architecture. You’ll also find and measure pain points, use technology to resolve problems, and use data and vendor feedback to improve the member experience.
This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail.Â
This job cannot be performed in the state of Colorado.
In this role, you can expect to
- Act as a point person on the Content Operations team in brainstorming, developing and writing content that aligns with our support strategies and our brand.
- Explain complicated product and policy concepts in simple, jargon-free language.Â
- Find the most effective ways to convey information, educate agents, and reinforce learning.
- Use data to track, share, and improve content performance.
- Turn research, qualitative and quantitative insights, and lessons learned into solutions that balance audience needs with our business goals.
- Quickly adapt to last-minute requests and changing timelines with flexibility and a solutions-driven approach.Â
To thrive in this role, you have        Â
- 3+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
- Strong oral and written communication skills and a track record of success with internal and external stakeholders.
- Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
- Experience working with CRM tools (like Zendesk or Salesforce), content management systems, and Google Workspace.Â
- A portfolio of your past work, writing or editing samples, or other examples of your writing ability.
- Native Spanish proficiency is a plus.
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.Â
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.Â
What we offer
- đź’° Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home officeÂ
- 🏝 Generous vacation policy and company-wide Take Care of Yourself DaysÂ
- đź–ĄÂ Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.Â
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