Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Content Specialist

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge

We are looking for a customer-obsessed creator who understands the power of content to help customers learn, grow, and ultimately become powerful advocates for the brand. You’ll partner with product, customer success, and marketing teams to devise new strategies, and execute on content that adds value to our customers and helps them find new ways to close experience gaps, and design innovative new experiences.

From onboarding new customers to educating long-time users about innovative new features on the XM Platform, you’ll hold the keys to the content that has a direct impact on our customers’ success. Whether it’s an email sequence, in-product messaging, blogs, video, or events, you’ll create content that drives usage and expansion and helps Qualtrics to become a mission-critical part of our customers’ day-to-day work.

We are looking for someone with a background in writing and content production, and experience of creating content in a membership or subscription-based communications program. You’re someone who understands the difference between a marketing campaign and customer communications and can effortlessly translate our messaging and brand into more effective, customer-facing content.

You’re a person who blends creativity with simplicity, able to adapt quickly across a variety of mediums and channels, to choose the best words to engage our audience. You’re someone who is as proud of the results your work delivers as the creativity that went into it, and you hold yourself accountable to hard performance metrics as much as you do the craft and thought that goes into creating the work.


Expectations for success

  • Work collaboratively with teams across the business (e.g., customer success, marketing, brand, growth, product etc.) to develop new content for our customers
  • Partner with our data analytics experts to identify content and communication gaps with customers and design new content experiences to help close them 
  • Identify smart ways to adapt existing marketing, product, or PR campaigns into compelling content for our customers
  • Partner with content strategists and product marketers on key product launches
  • Effortlessly flex our voice and style for different segments, channels, and stages in the customer lifecycle
  • Present concepts and work to stakeholders at all levels, and work collaboratively with stakeholders to finesse the final deliverables
  • Partner with channel owners (e.g., digital, social etc.) to test, iterate, and improve the impact of content at Qualtrics


Qualifications & Requirements

  • 4+ years experience as an agency or in-house copywriter or content specialist
  • Exceptional writing and editing skills
  • A wide-ranging portfolio that demonstrates a high standard of execution in a subscription or membership communications model
  • You’re a strategic thinker who can pair strategy and execution, applying best practice to a variety of digital channels
  • Ability to independently manage project timelines and to own projects from brief to on-time delivery
  • A keen understanding of the interplay between content, engagement, and hard metrics like product usage and customer loyalty


We understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire people from a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please apply!


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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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