Content Review Manager
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Content Review Manager to join Team Snapchat! As a Content Review Manager, you will partner with the Content and Engineering teams to serve the most exciting content to customers all across the globe and ensure creatures on Snapchat are getting timely feedback on their content submissions. Working from our Los Angeles office, you will use your background in people, operations, and project management to drive projects to completion, develop talent through training and communications, and strive to always improve quality at every level of the team. This is a full-time role that requires flexibility to work evenings and weekends as needed.
What you'll do:
Manage the Content Review team, enabling them to be a successful, high-performing team that meets goals and helps scale solutions for the business; be an owner of global operations and operational metrics.
Help define and clarify policy for multiple stakeholders, achieving this through collaboration with cross-functional partners
Be the go to person on policies for Content Review and identify policy gaps.
Manage all escalations (review or support) and triage to appropriate stakeholders.
Assist the Content teams through creative and policy training, trend reports and feedback for key creators.
Deliver key projects within the Content Review roadmap, including execution and measured progress.
Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions.
Assist in leading contractors as well as leading quality assurance for international reviewers.
Keep up-to-date with industry trends to help improve Snap operations and thought leadership.
Constantly evaluate internal practices and drive solutions that make our teams scalable.
Minimum Qualifications:
BA/BS degree
6+ years of operations experience in a tech company or startup or 4+ years of consulting experience
Experience in project management, digital operations, and vendor management
Experience developing and conducting training
Experience conducting quality assurance on processes and policies
Familiarity with Google Docs, Sheets, and Slides, or proficient with MS Word, Excel, and PowerPoint
Preferred Qualifications:
Passion for content moderation and Snapchatter safety!
Background in B2B or customer support
Proven track record of success in optimizing and improving operations
Someone who demonstrates a drive for continuous improvement
Exceptional communication skills, and the ability to drive projects with minimal oversight.
Shown ability to work directly with all cross-functional teams and management.
Excellent project management experience with adherence to tight deadlines and shifting priorities.
Excellent written and verbal communication skills.
Experience with JIRA, Zendesk or similar issue tracking software.