Content Moderator at RealSelf (Remote)

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About the Role: 

We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.

In this role you will:

  • Moderate user-submitted content for adherence to RealSelf guidelines
  • Contact customers and help them clarify or revise incomplete or inappropriate content
  • Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
  • Meet and exceed personal and team metrics for processing times, quality, volume, and more
  • Categorize and tag content so users can easily find what they need
  • Safeguard the community from spam/scams and content that violates RealSelf guidelines
  • Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
  • Troubleshoot and report bugs
  • Support customers through chat and email support channels
  • Summarize and escalate complex issues to the management team
  • Stay up-to-date with modern beauty, treatments, conditions and healthcare trends

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

About You: 

This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.

Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.

The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.

You may be the right fit if you have: 

  • The ability to focus on a repetitive task for several hours without sacrificing quality or speed
  • Fantastic time management skills and a drive to “get things done”
  • Fast and efficient reading and comprehension skills
  • Strong written and verbal communication skills
  • Excellent typing ability and data entry skills
  • The ability to retain information and pivot quickly when processes change
  • Diplomacy skills that you use to convey difficult information to others
  • Discretion around sensitive content on the site (e.g. nudity, medical conditions)
  • Strong prioritization skills

Work Environment:

This fully remote role is open to candidates in most states. Working remotely from a primary residence outside the United States is currently not permitted.

We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams. 

About RealSelf:

RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal, and trusted. Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our RealSelf Instagram account to keep up on company updates and learn more about at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Candidate Location Eligibility:
Seattle, WA

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An Insider's view of RealSelf

What are some social events your company does?

Despite being a #remotefirst company, RealSelf continues to put people first with frequent and unique virtual events like family-friendly zoom visits to the zoo, Pride-themed trivia, guided cocktail/mocktail mixing, and company speed connecting (similar to speed dating, minus the dating).

Vijitra "Vivi"

Recruitment Coordinator & People Team Admin

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Community Operations Manager

What makes someone successful on your team?

Curiosity and drive to make a real business impact. On Analytics, we spend time building automated data products to scale ourselves. This creates time for investigating large-scale optimizations throughout the business. Curiosity and business acumen are key components to finding actionable and relevant insights to implement.

Brooke

Director of Analytics

How do your team's ideas influence the company's direction?

Our People Team strives to support the understanding that work-life balance should no longer be considered a benefit but should be an expectation of a company. Not only do we stand behind this, we have transitioned to a remote-first culture creating more opportunities for our people to have a better way of life.

Craig

VP of People

How does your team reward individual success?

During our sprint retros, we discuss which RealSelf Business Operability Principles the team demonstrated well & we can mention the member/s who were instrumental in that success. This is so rewarding because it provides us a platform to recognize the efforts of our fellow teammates, value their contributions, & in turn, keeps everyone motivated.

Karan

Sr. Software Development Engineer

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the health and wellness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We believe the best solutions come from a team of people with diverse perspectives, educational backgrounds, & life experiences. Building this kind of team is at the heart of how we approach staffing.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
RealSelf's health insurance policy covers up to 100% of out of pocket expenses for employees. 75% for spouses and dependents.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
RealSelf's team fitness initiatives include In-office yoga, Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RealSelf provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. RealSelf also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
RealSelf provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
RealSelf sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
RealSelf employees receive 22 paid days off per year, plus 8 company paid holidays and 1 floating holiday.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
All employees receive a $50 monthly reimbursement to support their work from home needs.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
RealSelf hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks

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