Job Requisition ID #

21WD51113

Position Overview

At Autodesk, we are all about creating irresistible experiences that deliver value for our customers. Our Customer Success Innovation Hub works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers. In the Innovation Hub, we tackle big strategic goals by prototyping and developing solutions that we can scale across the business.

In this role, you will be part of the Innovation Hub team reporting to the Innovation Hub Director. You will be responsible for the development of internal and customer facing materials. You'll support designers, engineers, and researchers to conduct user research, prototype and validate solutions.

A strong candidate will relish the opportunity to jump into a fast-paced highly visible work stream that drives significant impact. At Autodesk, you'll work on some of the most intriguing challenges you have ever seen, you'll have a dynamic, collaborative workplace, you'll be surrounded by smart, engaged people, you'll brainstorm. If this sounds like your thing, read on!

Responsibilities

• Manage the creation of customer facing content that supports prototyping efforts and solution development
• Leverage your expertise to understand customer challenges and propose appropriate content for those challenges
• Manage the production of specific content assets required by customers to implement and adopt solutions
• Review and asses existing content for reuse and identify gaps or requirements
• Work with SMEs from other divisions for content creation.
• Manage external vendors, partners and consultants for outsourcing content creation
• Collect and document best practices on content planning, development and delivery

Minimum Qualifications

• Bachelor's degree with 3+ years of experience in content development, technical writing and/or communications
• Understanding of content management, content design, technical writing
• Excellent facilitation, communication, and storytelling skills
• Experience working effectively with global/virtual teams

#LI-POST

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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