Contact Center Career Opportunities

| Tucson, AZ +28 more | Remote | Hybrid
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About Agero

Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.  

What does this mean? No collections, no telemarketing, no sales and no cold-calling. Our award-winning associates instead play a vital role in providing our clients’ customers with help, a calming presence and reassurance during high-stress situations. At Agero, you’ll enjoy work that is never the same and as individualized as every single service event. 

It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone. 

What is this opportunity about??

Make a difference in someone's life today! Be part of a dynamic and growing team that uses innovative technology to provide world-class customer service to drivers in the breakdown lane and beyond.

As one of our superheroes, you will answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.

The Basics: We are Customer Service Oriented - No collections or sales required.

  • Location – We currently have openings in Clarksville, TN, Blountville, TN, and Tucson, AZ as well as work from home opportunities in New Mexico and Texas.
  • Education, Experience & Skills -- HS Diploma/GED or equivalent work experience / over 18 years of age / 6 months of Customer Service/ ability to type 25wpm and comfortable with desktop computer system.
  • The Hours -- Full Time 40 hours a week and PT hours available.
  • Schedule -- Must be available to work various shifts/ AM, PM and mid shifts available.
  • Benefits --
    • Benefits (Medical, Dental, Vision, etc.) Eligible 1st of the month after 60 days of employment.
    • Paid Time Off (PTO) - Accrue 1st day of hire/up to 2 weeks 1st year
    • 401k- Currently matches a portion of contribution upon completion of a year of service.
    • Tuition Assistance Program -- Available after completion of 6 months of continuous service.
    • Holidays -- Eligible after 90 days of employment.
    • Referral Award Program.
    • Free Membership in Cross Country Motor Club.
    • Discounts on VIP Automobile Purchase Program, Computer Purchase Program, Movies, Car rentals, Attractions, Hotels, Cruises, Airlines, etc.
    • Training is Paid.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Austin, TX
Boston, MA
Charlotte, NC
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Houston, TX
Lexington, KY
Louisville, KY
Memphis, TN
Miami, FL
Nashville, TN
Orlando, FL
Pensacola, FL
Peoria, IL
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
Richmond, VA
San Antonio, TX
San Francisco, CA
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SigmaAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Google WorkspaceCollaboration
    • TrelloProject Management

An Insider's view of Agero

How would you describe the company’s work-life balance?

As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved.

Roschelle

Sr. Product Manager

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry by creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

What’s the vibe like in the office?

Everyone is locked into their work but no one is chained to their desk. Everyone works really hard and everyone helps celebrate each other's work. It is a pleasure to work with amazing people.

Pierre

Sr. Director of DevOps

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Generous PTO
Flexible time off, employees set their vacation schedules.
Paid volunteer time
Paid holidays
Paid sick days
Included in Flexible Time Off, employees take the time they need when they are sick.
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Launching in 2023.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Part of our job-related education support.

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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