Job Description Summary
We're seeking Community Sales Managers (CSMs) to join our dynamic sales force. Whether you're a seasoned home sales professional or new to the industry, we provide the tools and training you need to excel, which is why all Community Sales Managers start off as Customer Sales Managers in Training (CSMT).
At Taylor Morrison, our strong brand identity, unwavering commitment to customer experience and belief in the success of our team members sets us apart, which is why we require all new CSMs to join us as a trainee.
Our formalized training ensures you'll master the Taylor Morrison way, regardless of your experience level. The program duration is tailored to your background, experience and abilities and can range from 2 weeks to a full year.
We're looking for motivated individuals ready to grow with us and deliver exceptional customer experiences in the home buying process. If you're passionate about sales and want to be part of a company that invests in your development, we want to hear from you.
Job Details
We trust that as a Community Sales Manager/Community Sales Manager in Training (CSMT) you will:
- Participate in training sessions to gain knowledge about:
- Our homes and communities
- How to use finance as a sales tool
- Sales purchase agreement
- Using the CRM as a prospecting tool
- Community management
- Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
- Complete assigned reading materials, online courses, and other training activities to enhance sales skills.
- Learn about our Product and Feature:
- Learn about the features and benefits of our homes and communities.
- Understand how our offerings fulfill customer needs and solve their pain points.
- Demonstrate proficiency in articulating product/service value propositions to potential customers.
- Learn/Master Sales Techniques:
- Learn various sales techniques, including prospecting, presenting solutions, handling objections, and closing deals.
- Practice effective communication and active listening skills to understand customer requirements and provide tailored solutions.
- Develop negotiation skills to secure favorable outcomes for both the customer and the company.
- Customer Relationship Management:
- Understand the importance of building and maintaining strong relationships with customers.
- Learn how to effectively follow up with prospects, address customer inquiries, and resolve issues in a timely manner.
- Gain proficiency in utilizing customer relationship management (CRM) tools to track interactions and manage accounts.
- Performance Evaluation:
- Participate in regular performance evaluations and feedback sessions with mentors or supervisors.
- Set goals for personal development and track progress towards achieving them.
- Demonstrate continuous improvement and a proactive approach to learning and skill enhancement.
- You are willing to perform other duties as assigned
Sound Like You?
You might be just who we’re looking for if you have…
- Active Real Estate License required
- Proficiency with Microsoft software applications: (Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer)
- High level of organizational and documentation skills
- Customer service oriented and believe customer is number one priority
- Ability to be flexible and prioritize tasks in order to meet deadlines
- Excellent verbal and written communication skills
- Strong problem-solving skills
FLSA Status: Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable.
- Comply with company policies and procedure.
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status
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Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
Top Skills
What We Do
Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo. Whether we’re supporting our customers on the cusp of change to Make Moves, inspiring our team members to uphold our culture we affectionately call TMLiving and fulfill our promise to ‘Love the Customer,’ or innovating the homebuying experience into the very best it can be, it’s our people who fuel our passion for making Taylor Morrison the perfect place to call home.
We’re honored to hold the title of America’s Most Trusted® Home Builder by Lifestory Research for six years running, and for being named one of Fortune Magazine’s World’s Most Admired Companies in 2019 and 2020 and one of Glassdoor’s Best Places to Work in 2018 and 2020. Our efforts to make the homebuilding industry more representative and inclusive have also been recognized with a three-time inclusion on Bloomberg’s Gender Equality Index in 2019, 2020 and 2021. These accolades, paired with our esteemed company culture, unwavering commitment to sustainability, philanthropy and healthy living, and dedication to elevating the customer and employee experience make us a great choice for potential homebuyers and future team members alike.
Today, Taylor Morrison and our family of brands build in 11 states and 22 major markets—securing us the No. 5 spot for the nation’s largest homebuilders. To make the homebuying journey as seamless as possible, we also offer a one-stop-shop experience through our suite of in-house financial services, including mortgage, title services and insurance. With a legacy spanning over 100 years, whether you’re considering joining our family as a customer, team member or valued trade partner, we can’t wait to welcome you home.
