Community Program Manager

| United States | Remote
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Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.


At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte! 

Why This Role is Exciting

As a Community Program Manager at AuditBoard, you will play a pivotal role in building out engaging experiences for our user community.  You will lead the development and execution of programs that allow us to better serve our customers, increase user engagement, and foster advocacy.  If you are passionate about customers, technology, and community in a SaaS environment then this is a fantastic opportunity to contribute to the growth of a thriving and customer obsessed company. 

Key Responsibilities 

So what will the Community Program Manager DO, exactly?  So glad you asked! The vision of our customer experience team is to be a catalyst for success for all facets of the customer journey.  Part of this vision is to create community experiences for our users that drive customer satisfaction, engagement, and loyalty.  This is where this role comes in. You will work closely with cross-functional teams to execute and launch community-centric initiatives.  

  • Lead the implementation of processes and technology solutions to serve the AuditBoard user community
  • Execute a variety of community initiatives to facilitate discovery, engagement, and advocacy
  • Develop initiative goals and measure impact in alignment with the broader organizational goals to ensure a unified and customer-centric approach to community engagement
  • Collaborate with internal and external stakeholders to ensure alignment, coordination, and integration of community initiatives
  • Communicate with stakeholders on program status and implementation timelines
  • Manage day-to-day operations for community related spaces and initiatives
  • Maintain and iterate on  key community, customer engagement, and customer experience metrics
  • Analyze user data, feedback, and behavior to gain actionable insights and inform decision-making processes

Attributes for a Successful Candidate 

  • 3+ years of proven experience in project/program management in a SaaS organization
  • 2+ years minimum in a community or related role in a B2B environment
  • Strong project management skills with the ability to plan, execute, and manage multiple programs simultaneously
  • A deep understanding of community dynamics in a SaaS B2B environment
  • Experience in working with diverse stakeholder groups and sustaining strong cross-functional partnerships
  • Proficient analytical, problem-solving, and decision making skills, via quantitative and qualitative insights to drive action and impact
  • Exceptional attention to detail with the ability to grasp and analyze overarching strategies and goals.  
  • Excellent written and verbal communication skills
  • Solid customer focus with a passion for creating positive user experiences
  • Experience in a customer or client-facing role in SaaS would be preferred

Perks*

 

  • Launch a career at one of the fastest-growing SaaS companies in North America!
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Remote and hybrid work options, plus lunch in the Cerritos office
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Employee resource groups
  • Opportunities for team and company-wide get togethers!


*perks may vary based on eligibility


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More Information on AuditBoard
AuditBoard operates in the Cloud industry. The company is located in Cerritos, CA. AuditBoard was founded in 2014. It has 550 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 20 open jobs at AuditBoard, click here.
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