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The Role
The Community Operations Coordinator supports client needs by building relationships, managing requests, and facilitating onboarding and events. They ensure operational efficiency and maintain supplies.
Summary Generated by Built In
Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment.
ABOUT CIC
CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, it was one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. Today, CIC manages a global network of innovation-focused workspace, laboratories, and event space across North America, Europe, and Asia, and continues to expand globally.
ABOUT CIC ST. LOUIS
CIC St. Louis officially opened in fall 2014 and now manages more than 160,000 square feet across three campuses in the growing Cortex innovation district, just south of the Central West End.
“The number one draw of CIC St. Louis is that we are essentially a startup and that’s very much how it feels. Our part-timers are often sitting in a room making decisions with the General Manager. Inversely, managers are also cleaning kitchens, loading the dishwasher, and covering concierge. The physical space, too, is really beautiful and really has an effect on people when they’re walking through. They see it and say, ‘This is not a normal office space. Something special is going on here.’” - Tim Young, Site Leader, CIC St. Louis.
YOUR DAY-TO-DAY WORK
You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.
Potential responsibilities will include:
• Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.
• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.
• Organizing community events to encourage networking among clients.
ABOUT YOU
We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.
YOU HAVE
• A bachelor's degree or equivalent experience.
• At least one year of professional experience.
• A natural interest for helping/supporting others.
• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.
OUR OFFER
• Starting compensation is $46,667
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.
WHY JOIN CIC?
CIC provides a unique opportunity to work at the intersection of facilities operations and community engagement within a dynamic innovation ecosystem. If you are a hands-on leader who enjoys problem-solving, team development, and fostering a thriving workplace environment, we invite you to apply and bring your unique skills to our growing team!If you don't meet all the qualifications but bring other valuable skills and experience, we encourage you to apply and highlight those attributes in your cover letter.
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
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The Company
What We Do
CIC (Cambridge Innovation Center) helps exceptional entrepreneurs around the globe innovate better and faster. In service of fixing the world through innovation, CIC creates the highest quality infrastructure and programing for innovators. This includes flexible and custom office space; shared wet lab facilities; civic innovation spaces; and targeted initiatives to support changemakers, disruptors, and out-of-the-box thinkers in growing their companies.
