Community Manager - 191 Units | East Madison

Description

Join Horizon Management Services, Inc., a woman-owned company recognized as a Top Workplace since 2019. We are looking for a relationship-driven, organized, and customer-focused Property Manager to lead operations at The Point on Washington Apartments in Madison, Wisconsin.

This is an excellent opportunity for someone ready to take the next step in property management. In this role, you will oversee day-to-day community operations, drive occupancy and resident satisfaction, support maintenance and site standards, and help create a welcoming, well-run community that residents are proud to call home.

What you’ll do

You will be responsible for the overall management of the community, balancing leasing performance, resident experience, property appearance, maintenance coordination, financial oversight, and team leadership.

Leasing, occupancy, and marketing

• Drive occupancy through strong leasing, resident retention, and follow-up with prospects.
• Conduct tours, open houses, orientations, and lease signings with professionalism and urgency.
• Monitor local market conditions and competition to help keep the community positioned competitively.
• Support marketing efforts, outreach plans, advertising activity, and waitlist management.
• Maintain office coverage, organized leasing records, and required documentation, including recertifications when applicable.

Community outreach and resident engagement

• Build relationships with local organizations, referral sources, and community partners.
• Promote the property through outreach, presentations, events, and follow-up communications.
• Help strengthen the property’s reputation and visibility within the surrounding neighborhood.

Maintenance coordination and property standards

• Coordinate work orders, support maintenance scheduling, and follow up to ensure timely completion.
• Inspect the property regularly for cleanliness, curb appeal, safety, and overall condition.
• Recommend repairs, replacements, and improvements that support quality and cost efficiency.
• Partner with maintenance staff to deliver a positive resident experience.

Resident relations and customer service

• Provide responsive, respectful service and handle resident concerns in a professional manner.
• Support community harmony, lease compliance, delinquencies, notices, transfers, and landlord references.
• Conduct resident surveys and apartment inspections to support retention and property standards.

Operations and financial management

• Manage day-to-day property operations, vendor relationships, move-ins and move-outs, and turnover coordination.
• Support budgets, quarterly owner reporting, bill coding, and insurance claim activity.
• Oversee property inspections, fire drills, repairs, refurbishments, and cash-handling processes as required.

Leadership and team management

• Help manage property performance by monitoring income, expenses, and budget goals.
• Recruit, coach, train, and support site team members while maintaining appropriate staffing and documentation.
• Review payables, payroll, market conditions, and marketing performance to support sound business decisions.
• Partner with internal teams to strengthen leasing strategy, operations, and resident service.

Requirements

What we’re looking for

Qualified candidates will ideally bring the following:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Previous property management experience is required, ideally in a leadership or community management role. 
• Strong customer service and leasing experience are essential. 
• Knowledge of Fair Housing practices is expected.

If you are energized by building community, delivering great service, and leading operations with care and accountability, we encourage you to apply.