Commercial Lines Account Manager, SME

About The Role

HUB continues to grow and is seeking a dynamic Commercial Account Manager. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people.  A commitment to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.

• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.

• Negotiate with insurers for coverage and prices that meet the needs of the client.

• Handle renewals and monitor the processing of policy documents, binders, certificates, and billings.

• Ensure accounts receivable are collected promptly.

• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).

• Advocate for clients during the claims process; Engage the claims team on critical claims matters.

• Fulfil new business growth and client retention.

• Support and promote cross-sell / up-sell initiatives

What You’ll Need for Success

• RIBO (Registered Insurance Broker of Ontario) license required

• Typically, 2+ years of industry or product line experience; exposure to commercial risks preferred

• Experience delivering client-focused solutions based on customer needs (Sales and Service).

• Strong customer service focus with the ability to deliver positive customer experiences

• Professional communication and strong interpersonal skills

• Self-starter and strong team player able to work within Production and Service teams

• Effective organizational skills and time management

• Working knowledge of Microsoft Office Products (Word and Excel)

• Ability to learn and understand new systems quickly; EPIC fluency is an asset

• Currently holding or working towards an insurance designation such as CIP, CAIB, etc. is an asset

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.

• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.

• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

The compensation for this position is a variable compensation structure, i.e., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $60,000 to $65,000 plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

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