Commercial Customer Success Manager (German speaker)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new SaaS Computer-Aided Design (CAD) and data management platform for professional mechanical designers and engineers. You will be working within a business unit that uses cutting edge cloud, web, and mobile technologies.

Operating as the post-sale lead point of contact for an assigned portfolio of customers, you will ensure their success in adopting Onshape as their CAD platform. You will work to onboard, increase adoption, ensure value realization, and eventually renew the client´s contract with Onshape, growing revenue and creating advocates within the customer base of Onshape.

You will be part of an international and energetic team within a multicultural environment where professionals from throughout Europe interact with current & future PTC customers.

Day-To-Day:

• Manage a portfolio of accounts (Managed Tier)
• Build relationships with customers that enhance their connection with Onshape and ensure a fulfilling use of the Product, including regular communication and quarterly business reviews
• Welcome and onboard new customers in close collaboration with Technical Services
• Act as the voice of your customers internally in the business and product realms, listening to and communicating their feedback
• Ensure proper onboarding and training of customer as well as the adoption of features that will ensure the realization of value
• Connect the customer with both internal and external resources and solutions in order to clear obstacles and issues they encounter during their lifecycle
• Review and negotiate renewal of licenses and ensure retention of the companies in your portfolio
• Ensure the satisfaction of your customers as represented by surveying and feedback
• Encourage growth of revenue through expansion of licenses and understanding of higher scale products
• Instill a level of enthusiasm within the customer that leads to being an advocate of Onshape through referrals, case studies, customer spotlights, et cetera

Preferred Skills and Knowledge:

• Fervent focus on the customer and their experience, with great attention to detail and organization skills
• Self-starter approach to work, with an eagerness to consistently meet and exceed objectives
• Ability to manage multiple projects simultaneously and solution-oriented
• Adaptability, flexibility, and ability to work in a collaborative environment

Preferred Experience:

• Experience with or exposure to CRM tools (such as Salesforce, Zendesk, JIRA, or other Customer Success tools)
• CAD or design background would be a huge plus

Basic Qualifications:

• 2+ years of experience in relevant customer-facing roles, such as Customer Success, Account Management or Sales
• Fluent English and German language skills are mandatory

#LI-DNI

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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