Cobrand Acquisitions and Onboarding Product Manager

Job Description
As the Cobrand Acquisitions and Onboarding Product Manager within the Cobrand Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group, you will collaborate with internal and external partners to deliver innovative, secure, and streamlined user experiences, leveraging technical expertise in APIs and data integration.
Job responsibilities:

• Strategy & Execution: Develop and execute strategies for digital card acquisition and onboarding, focusing on both incremental improvements and transformational initiatives.
• Technical Delivery: Lead the design and delivery of API-based solutions and data integrations to support seamless customer onboarding and acquisition experiences.
• Partner Collaboration: Work closely with Cobrand Partners, technology teams, and third-party vendors to understand needs, define requirements, and deliver optimized digital journeys.
• User Experience Optimization: Evaluate and enhance partner digital journeys to maximize card acquisitions and streamline onboarding, ensuring minimal friction and high conversion.
• Stakeholder Management: Build strong relationships across the organization and with external partners, influencing product roadmaps and ensuring Cobrand Card considerations are prioritized.
• Project Management: Navigate complex organizations, manage dependencies, and create networks to accomplish critical objectives.
• Metrics & Analytics: Define and track KPIs for acquisition and onboarding features, leveraging data analytics to inform product decisions and measure success.
• Agile Leadership: Lead refinement sessions, write user stories, and participate in Agile scrum events (Discovery, Refinement, Standups, Sprint Planning, Reviews, Retrospectives).
• Customer Research: Sponsor and define customer research to validate engagement hypotheses and support product discovery.
• Production Oversight: Escalate and prioritize production defects, participate in triage, and oversee mitigation and remediation efforts.

Required qualifications, capabilities, and skills:

• 5+ Years Technical Background: in financial services, digital platforms, and/or software development, with a strong focus on API delivery and data integration.
• 1+ Years API & Data Expertise: working with and documenting requirements for APIs and diverse database technologies (SQL, Oracle, Cassandra, etc.).
• Digital Product Experience: Background in digital user experiences, product management, and business cases for financial service products.
• Product Discovery: Positions key questions for feasibility study and consumer research
• Agile Methodology: Strong understanding of Agile practices and experience leading initiatives from Discovery to Delivery, including building roadmaps at a feature and strategic level.
• Jira and Jira Align: Experience creating epics and stories to communicate and manage business and technical requirements, and appropriately parse work for delivery
• Partner & Vendor Management: Familiarity working with vendors, third-party partnerships, and cross-functional teams.
• Communication Skills: Excellent verbal and written communication skills, with the ability to influence decisions and present complex technical concepts to non-technical stakeholders.
• Self-Starter: Highly motivated, collaborative, and able to thrive in a fast-paced, results-driven environment.

Preferred qualifications, capabilities, and skills:

• Collaborative and relationship-oriented, able to build trust across teams and with partners.
• Technically adept, with hands-on experience in API design, delivery, and data management.
• Strong communicator, able to translate technical requirements into actionable business solutions.
• Results-driven, with a passion for optimizing digital user experiences and driving card acquisitions.
• Proactive problem solver, comfortable initiating action and navigating ambiguity.
• Proficient in JIRA; familiarity with Visio, PowerPoint, and Excel preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.