Cloud Engineer III

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Identify and troubleshoot issues related to Cloud Applications in a timely manner.
• Ensure the optimal performance and reliability of Cloud based Systems.
• Proactively communicate with business users, stakeholders, technical peers, and project teams.
• Conduct investigations and follow standards to resolve.
• Recommend improvements to the cloud platform.
• Proactively monitor the platform and provide a support response.
• Work within the relevant legislation, policies, and procedures.
• Implement Infrastructure as Code where possible.
• Create and maintain process and procedure documentation.
• Adhere to change control policies and procedures.
• Apply best practice with IAM, RBAC and PIMs.
• Work independently or as part of a team.
• Participate in the On-Call rotation for out-of-hours support.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%)
• Ability to identify, diagnose, and resolve technical or practical problems.
• Experience with a cloud environment (Azure, AWS, GCP, etc.)
• Experience with containerized workloads.
• Foundational Understanding of DNS and networking.
• Knowledge of Infrastructure as Code, Automation tools and runtime environments such as Terraform, PowerShell or Bicep.
• Understanding of Source code repositories like Gitlab or GitHub.
• Understanding of CI/CD tools like Jenkins for Gitlab.
• Microsoft Azure Fundamentals (AZ-900) or equivalent certification (e.g., AWS Cloud Practitioner)
• Understanding cloud native architecture.

Cloud Engineer I

• Bachelor’s degree in computer science, Information Technology, or a related field preferred but not required.
• 2+ years of hands-on experience working as an Engineer or Administrator within IT Operations.
• 1+ years of hands-on experience as a Cloud Engineer or Administrator preferred.

Cloud Engineer II

• Ensure compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner. Recommend changes to improve procedures.
• Routinely work on multiple high priority projects and resolutions in parallel.
• Recommend, deploy, maintain, and operating systems supporting cloud operations such as automation systems – CI/CD Pipeline, code repositories, and management systems.
• Adapt to evolving technical requirements by independently acquiring new skills and certifications relevant to cloud computing.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.
• 2+ years hands-on Cloud Engineer experience required. For internal candidates, experience can be a combination of internal and external experience.
• 3+ years of hands-on experience working as an Engineer within IT Operations.
• Experience with Kubernetes, Docker, or OpenShift.

Cloud Engineer III

• Take a lead role on issues and escalate to appropriate teams and management if required.
• Develop modernization plans where Infrastructure as Code is not possible.
• Provide technical guidance and instruction to the wider technical teams.
• Stay current with emerging Cloud technologies, trends, and best practices to ensure the organization leverages cutting-edge solutions.
• Oversee risk management, high availability planning and architecture.
• Effective communication of Cloud technologies to technical and non-technical stakeholders.
• Drive the adoption of advanced Cloud services and governance frameworks to optimize cost, performance, and compliance.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.
• 4+ years hands-on Cloud Engineer experience required. For internal candidates, experience can be a combination of internal and external experience.
• 5+ years of hands-on experience working in Hybrid technologies as an engineer.
• Microsoft Azure Administrator (AZ-104) or equivalent preferred.