Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Provide technical support services for end-users or partners of Experian Health solutions. Our client Technical Specialist I will provide implementation and support services for multiple products to include evaluation and coding of client specific rules, and help refine and delivering quality assurance testing (QA). As a Client Technical Specialist I, you will respond to both internal and external requests through multiple support ticket tracking systems.
Primary responsibility is support of Experian Health’s Patient Scheduling product. This will require analysis of a client’s change request, determine if information was submitted and update the client’s configuration. Analytical capabilities and the ability to create logical expressions will be necessary to your success.
Responsibilities:
· Provide technical support for internal and external customers of EHC software solutions. Responsibilities will include configuration and ongoing support, and delivery of defined QA results.
· Ensure that change requests include all required information and the proper actions are taken.
· Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
· Assist implementation consultants and account specialists with technical aspects of new customer implementations.
· Become a SME on Patient Schedule tools to develop insights and address client needs.
· Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.
· Participate in internal meetings.
· Following protocols and overall rules for the team.
Qualifications
· Familiarity with Microsoft excel (can perform complex functions), certification.
· Familiarity with Visio and flowchart logic
· Familiarity with Boolean logical expressions.
· Experience in healthcare.
· Experience with software delivery in the healthcare industry
· Experience of successful interaction with end-user population within a healthcare environment is desired.
· Ability to follow supplied specifications with a very high degree of accuracy is required.
Additional Information
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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