Client Success Manager

We’re looking for a confident, relationship-driven operator who can manage key client accounts, nurture warm leads, and take ownership of selling and renewing high-ticket monthly packages. You should be comfortable presenting to clients, communicating clearly, and acting as a trusted partner who ensures both client satisfaction and strong retention.

This role is ideal for someone with:

• Experience working in creative or content creation agencies
• Experience in organic marketing or influencer marketing
• A strong background in a similar customer success roles, especially high-ticket service packages

This is a remote role requiring reliable internet access and communication tools.

Key Responsibilities

Client Management

• Serve as the primary point of contact for assigned clients
• Build long-term, trust-based relationships
• Ensure satisfaction, smooth workflows, and consistent communication

Sales Ownership

• Confidently sell and renew high-ticket monthly service packages
• Conduct sales calls with integrity and clear communication
• Manage renewals and maintain strong retention metrics

Lead Nurturing & Onboarding

• Support warm inbound leads and guide them through the pipeline
• Coordinate onboarding steps for new clients
• Ensure a streamlined client journey from first call to ongoing delivery

Client Retention & Upsell

• Identify opportunities for upsells or contract extensions
• Help clients understand new initiatives, added value, or expanded packages

Presentations & Reporting

• Lead client calls and presentations
• Deliver clear reports, insights, and performance summaries
• Provide recommendations that support client goals

• Experience in creative/content agencies or organic/influencer marketing environments
• Experience in organic/influencer marketing environments
• Proven ability to sell and renew high-ticket monthly packages
• Strong communication, problem-solving, and organisational skills
• Experience working with high-value or discerning clients
• Passion for client success, marketing strategy, and achieving results
• Fluent in English
• Equivalent client success or client retention experience

• Training and development to grow into a high-level operator
• Competitive base salary with performance-driven bonuses
• Work alongside organic marketing, influencer strategy, and consumer app brands
• Supportive, fast-moving team focused on results and innovation