Client Success Manager

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.  

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com 

We are looking for an experience Client Success Manager to join the team in Brisbane.

• Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts.
• For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s).
• CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Revenue Growth

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Responsible for horizon scanning and x-sell of CES offerings
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams

Client Intimacy

• Responsible for acting as the Voice of the Client within CES
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
• Responsible for expanding and maintaining relationships with key client stakeholders
• Responsible for maintaining their Industry expertise, understanding the market trends and their client’s competitor’s activities

Revenue Management

• Responsible for approving sub-$5M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met

Delivery Quality

• Responsible for leading a virtual team of consisting of all CES personnel working on their account
• Accountable for client satisfaction with delivered work
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labour pyramid & automation
• Accountable for ensuring delivery of fixed price projects to time, scope and budget
• Accountable for driving speed of resourcing

How to apply & our commitment to you in return 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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