Client Success Manager

Description

Company Overview

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

Summary of Role

The Client Success Manager (CSM) plays a pivotal role in leading and empowering a high-performing team of Client Success Representatives (CSRs), ensuring they deliver exceptional service to AdCellerant’s partners. As the team leader, you’ll drive strategic alignment across departments, foster a culture of accountability and collaboration, and serve as a senior escalation point for complex partner issues.

In this role, you’ll be both a coach and a strategist—helping your team grow professionally while continuously improving how we serve our partners. You’ll collaborate closely with Sales, Operations, and Product teams to ensure that our partners not only meet but exceed their campaign goals and expectations.

Responsibilities

Key Responsibilities

Team Leadership & Development

• Manage, mentor, and support a team of Client Success Representatives
• Set team goals, monitor performance, and provide ongoing feedback and coaching
• Foster a collaborative, growth-oriented team culture

Strategic Escalation Management

• Serve as the senior point of contact for high-priority campaign escalations
• Oversee root cause analysis and guide cross-functional resolution strategies
• Ensure timely and effective communication with internal and external stakeholders

Operational Excellence

• Partner with Sales and Operations leadership to streamline communication and improve workflow efficiencies
• Identify process gaps or opportunities to scale our client success model
• Own KPIs related to client satisfaction, retention, and campaign performance

Partner Advocacy & Relationship Management

• Act as a senior digital advertising advisor for top-tier partners
• Champion the voice of the customer internally to influence product, support, and service enhancements

Subject Matter Expertise

• Stay up to date on digital advertising trends, tools, and technologies
• Train and empower the team to act as digital product experts for our partners

Requirements

• 4+ years in client success, account management, or digital advertising, with at least 1-2 years in a leadership or mentorship role
• Deep understanding of digital advertising products and platforms (Programmatic, Search, Social, Native, etc.)
• Proven success managing and developing high-performing teams
• Strong strategic thinking, communication, and problem-solving skills
• Ability to lead through change, resolve conflict, and drive cross-functional collaboration
• Experience using CRM, task management, and digital ad platforms (HubSpot, Salesforce, Asana, Google Ads, Meta, DSPs, etc.)

Location Information

This role is required to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation

The annual compensation range is $65,000 to $75,000 including salary and bonuses.

Benefits

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:

• Denver Business Journal “Best Workplace”
• Built In Colorado’s Best Workplaces 2018, 2019, 2020, 2022, 2023
• Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022

Those who join our team join the ranks of an engaged, lively, industry-leading team! We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you’ll find our main Pillars woven throughout everything we do.

AdCellerant’s Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members’ success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at [email protected]

*** Please do not send resumes via email ***

Additional Notices

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Application Deadline

04/25/2025 or until the role is filled.