Client Success Advisor - CAO Elite (Remote)

| United States +80 more | Remote
Employer Provided Salary: 95,000-155,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 10:29 a.m. (CST) on Monday, July 8, 2024
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#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.<br><b>About the Role:</b><br>The CrowdStrike Counter Adversary Operations (CAO) team is seeking a customer-centric individual to act as a regional advisor to CAO Elite customers. Client Success Advisors (CSA) achieve success by delighting our clients throughout the customer lifecycle experience, creating and maintaining relationships with key stakeholders, managing improvement initiatives, improving customer retention, being obsessed with our customers and partners, and handling client related tasks such as onboarding/offboarding.<br>In this role, you'll work with new and existing clients, internal teams, and strategic partners, to support and build on the best-in-class globally managed all source intelligence and threat hunting service provided by CAO Elite. you will take responsibility for proof of value demonstrations, client escalations, customer engagements, and above all - ensuring our partners and clients are getting the most value out of the CAO Elite service.<br><b>What You'll Do:</b><br><ul><li>Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite.</li><li>Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service.</li><li>Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction.</li><li>Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues.</li><li>Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.</li><li>Ensure customer success through proactive check-ins, surveys, and feedback. Engage in customer renewal meetings, and metrics review.</li><li>Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.</li></ul><br><b>What You'll Need:</b><br>Required:<br><ul><li>Prior experience in a customer engagement role or consulting, ideally related to EDR.</li><li>Demonstrable experience of working in a client-facing Cybersecurity role.</li><li>Proven ability to convey technical concepts to both technical and executive level stakeholders.</li><li>Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams.</li><li>Ability to work and collaborate with teams in different time zones.</li><li>Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies.</li><li>Prior experience in one (1) or more of the following areas:<br><ul><li>Security Operations</li><li>Incident Response</li><li>Consulting</li><li>Malware analysis</li><li>Penetration testing</li><li>Threat hunting</li><li>Information security consulting</li><li>All Source Threat Intelligence</li></ul></li></ul><br>Preferred:<br><ul><li>Bachelor's degree in information security or related discipline or the equivalent of four (4) years or more in the industry as job experience</li><li>Experience with automation, JIRA, or project management concepts.</li></ul><br>#LI-AO1<br>#LI-Remote<br>This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.<br><b>Benefits of Working at CrowdStrike:</b><br><ul><li>Remote-first culture</li><li>Market leader in compensation and equity awards</li><li>Competitive vacation and flexible working arrangements</li><li>Comprehensive and inclusive health benefits</li><li>Physical and mental wellness programs</li><li>Paid parental leave, including adoption</li><li>A variety of professional development and mentorship opportunities</li><li>Offices with stocked kitchens when you need to fuel innovation and collaboration</li></ul><br>We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.<br>CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.<br>CrowdStrike participates in the E-Verify program. <br>Notice of E-Verify Participation<br>Right to Work<br>CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.<br>Expected Close Date of Job Posting is:07-09-2024

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

How do you collaborate with other teams in the company?

What I love about CrowdStrike’s culture is it’s very collaborative. Reaching out to the right people at the right time to assist our customers in a thorough & timely manner ensures that we have the right subject matter expert on the frontlines. It truly is a customer first mindset that defines our mantra of One Team, One Fight!

Thaddeus M.

Sr. Manager, Customer Sales

What does career growth look like on your team?

A core facet of our mission in the Sales Development organization is to serve as a talent pool for the sales teams at CrowdStrike. We strive to not only grow and develop our people to excel in our world, but to arm them with skills, knowledge, and tenacity they will need to be successful in their next role.

Alena C.

Director, Enterprise Sales Development

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get.

Alyssa J.

Sr. Director, Global Customer Sales

How has your career grown since starting at the company?

Rapidly! From Day 1, the leadership team has been invested in my personal career goals and helped create a clear path to grow within the company. In just 3 years, I was able to grow from Corporate Account Executive to Manager of Corporate Sales.

KT T.

Manager, Corporate Sales SLED

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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