The Role
The Client Services Manager coordinates client programs, supports project execution, and ensures timely communication and reporting, making it essential for operational success.
Summary Generated by Built In
The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.
This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.
Key Responsibilities
- Support the coordination and execution of day-to-day project activities and client initiatives.
- Assist in tracking project timelines, deliverables, and issue resolution across client activities.
- Collaborate with cross-functional teams including retail marketing, customer development, and agency partners to ensure alignment and timely completion of tasks
- Support the execution of promotional programs and sales initiatives.
- Prepare and update recurring reports, including KPI dashboards, sales summaries, and performance trackers
- Assist in gathering and organizing data for leadership reporting and client presentations
- Maintain and update SOPs, workflows, and training documentation
- Prepare KPI dashboards and support leadership in meeting preparation and follow-ups.
- Help ensure clear communication of project updates, deliverables, and deadlines to internal stakeholders & partners
- Support budget tracking, reconciliation, and reporting activities.
- Coordinate with internal teams (e.g., warehouse, field teams) to support campaign execution and materials distribution
- Ability to travel as needed to attend client presentations and meetings, train field team members, and participate in market visits.
- Provide general administrative and operational support to leadership as needed
- Support meeting preparation, including agenda creation, materials, and follow-up notes
Skills, Knowledge and Expertise
- 1–3 years of experience in a support, coordination, or administrative role (project coordination or sales support preferred).
- Ability in finding creative and innovative solutions to solve issues and day-to-day challenges.
- Strong organizational skills with high attention to detail
- Proficiency in Microsoft Excel and Google Workspace
- Self-motivated with a willingness to learn and take direction
- Ability to stay organized, responsive, and composed while managing multiple priorities and deadlines in a fast paced environment
- Strong written and verbal communication skills
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Comfortable working with web-based platforms and systems
- Ability to follow established processes and meet deadlines consistently
- Consistently maintains a high level of professionalism in communication and interactions across teams and clients
- Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
- Must be comfortable around animals.
- Ability to travel in the field as needed with occasional overnight travel.
- Location: Overland Park, KS. Hybrid position with 2+ days in office.
Preferred:
- Previous experience as a Sales Representative or Territory Manager.
- Experience supporting sales teams, client services, or marketing initiatives
- Familiarity with reporting tools or CRM/project management platforms (e.g., C4C, SharePoint, DOMO, or similar)
- Experience maintaining documentation or creating reports
About
CLA is the leading pet sales and service agency. We are a proud leader and partner within the Pet Industry, and enthusiastically advocate, charitably support, and lead through action a better world for people and their pets.
Skills Required
- 1-3 years of experience in a support, coordination, or administrative role
- Strong organizational skills with high attention to detail
- Proficiency in Microsoft Excel and Google Workspace
- Strong written and verbal communication skills
- Ability to travel as needed for client presentations and meetings
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The Company
What We Do
CLA is the leading pet sales and service agency, developing customized, full-service solutions for the pet industry. They focus on launching, growing, and selling pet brands through services including sales & marketing, eCommerce, data & analytics, and merchandising.
