The Role
The role involves managing client relationships, ensuring satisfaction and retention, addressing inquiries, and collaborating with departments for seamless operations.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Build and nurture strong relationships with both prospective and existing clients.
- Plan, organize, and conduct regular client meetings to understand their needs, provide updates, and address any concerns.
- Ensure client satisfaction and retention by maintaining professional and supportive relationships.
- Act in the best interest of clients by promptly addressing inquiries and consistently delivering top-tier service.
- Promote positive client experiences to encourage favorable reviews and feedback.
- Stay updated on the latest developments, products, and marketing promotions, and communicate this information effectively to clients.
- Develop and implement strategies to re-engage inactive clients.
- Collaborate effectively with other departments to ensure seamless operations and client satisfaction.
- Adherence to the company’s legal guidelines and compliance policies.
Requirements:
- Proficiency in German, with excellent oral and written communication skills in English.
- Experience in handling clients within the financial services industry.
- Strong problem-solving and conflict resolution skills.
- Ability to manage multiple tasks efficiently and prioritize effectively.
- A client-centered mindset with a dedication to providing outstanding service.
- High level of reliability and integrity.
- Excellent communication and interpersonal skills.
- Proactive, dynamic, and goal-oriented approach to work.
- Holding a CySEC Basic certification is considered an advantage.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Top Skills
Client Relationship Management
Financial Services
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
