Client Relationship Director

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                                                     

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

This role is responsible for managing and developing a defined portfolio of clients while ensuring the delivery of high‑quality, compliant, and commercially effective services. You will act as a central point of contact for key stakeholders, overseeing end‑to‑end service delivery, safeguarding revenue, and identifying opportunities for growth. The position requires strong relationship management, sound commercial judgment, and the ability to coordinate cross‑functional teams to meet client expectations and uphold IQ‑EQ’s standards of excellence.

What you'll do

• You’ll manage and grow an assigned client portfolio by safeguarding revenue, deepening client relationships, and identifying new opportunities while representing IQ‑EQ as “one company.”
• You’ll ensure full compliance with client requirements—including quality, timelines, legal/regulatory standards, and internal risk frameworks—while translating client needs into On‑Time and In‑Full (OTIF) delivery across teams.
• You’ll act as the primary point of contact for complex issues, providing high‑quality billable advisory support, preparing proposals, and leading multi‑department or multi‑jurisdiction teams to win or expand business.
• You’ll collaborate closely with Business Developers and operational teams (Fund Accounting, Corporate Secretary, etc.) to maintain seamless service delivery and support the conversion of prospects.
• You’ll manage the full financial and contractual client lifecycle—including cash collection, invoice validation, performance analysis, and risk identification—while renegotiating agreements when needed to protect profitability.

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
• Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
• Maternity and paternity leave, education leave and etc
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangement

• You hold a Master’s/BAC+5 degree in (Corporate) Law, Business Administration, or a related field, and bring a minimum of 5 years’ private equity experience within financial services, including managing technically complex and high‑risk clients and onboarding sophisticated high‑risk structures.
• You demonstrate strong commercial acumen, a deep understanding of client needs, and proven expertise in at least one core IQ‑EQ service area, complemented by hands‑on experience with compliance, due diligence, and service delivery to large corporates and unregulated AIFs.
• You excel in senior client service or operational roles such as Client Services Director or Operations Director with a track record of delivering results, taking ownership, and providing innovative, tailored solutions to client challenges.
• You communicate effectively, with fluency in English and an Asian language, and are highly proficient in producing clear, detailed, and creative proposals, quotes, and client documentation while maintaining disciplined follow‑up and organization.
• You possess strong knowledge of IQ‑EQ’s service offerings, stay well‑organized in managing actions and agreements, and consistently drive outcomes through a results‑oriented, solutions‑focused mindset.

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning