Client Relations Specialist- Vehicle Acquistions

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a client focused critical thinker join our team as a Client Relations Specialist, Vehicle Acquisition. In this role, you will be serves as a client-facing advisor responsible for securing vehicles from dealer inventory and coordinating end-to-end fulfillment, including upfitting and delivery. This role ensures that client vehicle needs are met efficiently and cost-effectively, while providing transparent updates, proactive issue resolution, and consultative guidance to support long-term client satisfaction and retention

What You’ll Do

• Provides consultation to assigned portfolio of clients regarding non-factory vehicle orders.

• Consults with clients about policy, purchasing authority, alternatives to out of stock ordering through the comparison of financial benefits/costs of each choice.

• Informs clients regarding availability of vehicles and availability of specifications and works to identify best options for client

• Communicates status to client in agreed upon timeframe and provides follow up calls to keep the client informed through the purchasing process

• Negotiates pricing including motor company incentives and delivery arrangements on behalf of client within preferred dealer network.

• With approval from client, purchases vehicle from dealer and arranges payment.

• Identifies client trends in out of stock ordering and uses these in consultation with client, Client Success, and Commercial 

• Builds and sustains effective working relationships with client contacts in assigned portfolio.  Proactively seeks to understand and assesses client needs, advocates for them and is dedicated to meeting expectations.  Proactively communicates relevant information to and engages critical constituents. Educates clients on Element products, services and technology.

• Builds relationships and works as an effective business partner with Client Success, Commercial, and operations SMEs.  Influences business partners, fosters collaboration and builds commitment to achieve shared goals.

• Internally, this role is called, Consultant Stock Acquisition

Basic Qualifications

• BS/BA degree in business or related field (or equivalent business experience)

• 3-4 years business experience with client support

• Strong Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

• Strong skills in Negotiation & Persuasion, Collaboration and Partnering

• Builds Strong Working Relationships,

• Verbal Communication and Written Communication

• Process Improvement focus

Location: Hopkins, MN

The hiring base salary range for this position is $60,400-$83,100 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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