Client Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Client Manager

Dublin, Ireland

Role Purpose

Own medium/large client relationships (or elements of a larger client) and support the development of more junior colleagues!

Key deliverables

• Be responsible for the delivery of the service to your client(s)/area of responsibility, ensuring that your key contacts expectations of our base delivery and impact are met.
• Deliver client briefs / presentations with impact, consistently demonstrating the value of your expertise to clients.
• Personally contribute to the commercial success of the business through delivery against specified financial targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where needed.
• Proactively track commercial activity within Salesforce ensuring that opportunities are recorded, kept up to date and an accurate input is provided to our weekly forecast.
• Demonstrate a solid understanding of the full range of our capabilities, including Analytics and services that you don't work with day to day, and able to connect client questions to the relevant capabilities or experts whenever required.
• Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality insight delivery using datasets that you're familiar with, with minimal input from others in the team.
• Monitor and raise data queries and challenges ensuring operational tickets are raised and responded to.
• Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into discussing broader business objectives.
• Contribute to the success of your broader team beyond your immediate area of responsibility through active involvement in wider team or divisional initiatives.
• Ensure the client is trained on KWP deliverables and platforms
• Own your personal development by actively participating in learning opportunities, attending relevant training courses, and maintaining a live PDP with your line manager.
• Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity.
• Implement elements of client account plans, ensuring that clients see continuous progression in their service from Kantar.
• Support the implementation of new Ways of Working/ Working practices/ new tools.
• Develop expertise in your client business and/or area of specialism for your team.
• Develop your understanding of other teams within Worldpanel (GB, Advanced Analytics, etc.) and how you can apply their capabilities to your clients’ requirements.

Key Success Measures

• Active ownership of Personal Development Plan (PDP) with line manager.
• Feedbac scores from clients.
• Personal financial target / contribution.
• Contribution to the success of the broader team or unit.

Person Specification

• Energy and ambition to continuously develop our reputation with our clients.
• Skills to extract, build and present compelling stories from behavioural data.
• Ability to build strong client relationships with key internal and external partners.
• Capable of effectively prioritising and balancing focus between priorities.
• Ability to identify, develop and close commercial opportunities.
• Attention to detail to enable good quality commercial tracking.
• Able to act as a positive influence on your broader team through direct contribution and indirect impact on others.

Kantar Success Factors

• Leads with impact
• Owns commercial success
• Solves problems decisively
• Connects to win
• Builds great teams
• Drives lasting change
• Amplifies professional expertise

What you’ll get from us

• Attractive holiday leave
• Flexible benefits across health, wealth and lifestyle
• Extensive training and excellent scope for career development
• A collaborative and supportive work environment!

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

#LI-HP1 #LI-Hybrid

Country

Ireland

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.